Service Technician

Service Department - Service Technician

Reports to: Service Manager

Direct Reports: None

General Requirements:

• Must continually be able to lift and handle heavy loads up to 70 lbs.
• Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and trouble shooting equipment

Target Responsibilities:

• Repair and maintain trailers, parts, and components
• Responsibilities include:
• • Diagnosing trailer issues, maintaining shop area cleanliness, and collecting and disposing of trash
• Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the trailer in question
• Continually seek both technical and product training when available
• Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
• Treat management and other employees with respect and contribute to building a positive team spirit
• Follow instructions and promptly respond to management direction
• Work with integrity, always upholding company values
• Perform related responsibilities/accountabilities as required or directed

Daily Duties and Responsibilities:

• Begin each workday with a positive attitude by encouraging each technician to meet his/her daily and weekly goals
• Work to develop a sense of “team” in the service department and across other departments
• Diagnose and repair trailers and related mechanical or structural parts
• Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis
• Maintain an orderly and clean work area; Assist in keeping the entire shop clean and orderly
• Collect and dispose of trash
• Establish and maintain a positive working relationship with employees, vendors, and customers
• Respond promptly to customer needs and manage difficult customer situations
• Completely fill out and turn in all work orders

Weekly Duties and Responsibilities:

• Study and review all relevant product repair updates
• Inspect, clean, and maintain all equipment used
• Report to the shop supervisor any hazards or faulty equipment
• Meet with the Service Manager to discuss the weekly repair trends, comebacks, and service problems

Monthly and Quarterly Duties and Responsibilities:

• Meet with the Service Manager to discuss and review individual performance

Premier Trailer Sales is Northwest Arkansas' trusted destination for quality trailers, parts, and expert service. We are committed to providing exceptional customer experiences through integrity, craftsmanship, and a team-first culture.

As a growing dealership, we believe our people are our greatest asset. We invest in our employees by providing a professional work environment, opportunities for career growth, and the tools needed to succeed. Whether we're helping customers find the right trailer or keeping them safely on the road, we take pride in doing the job right the first time.

If you're looking for a company that values hard work, teamwork, and continuous improvement, Premier Trailer Sales is the place to build your career.