General Manager - Floating

Position Overview

The General Manager is responsible for the overall performance of assigned warehouse facilities, including daily operations, employee management, customer service, safety, and financial results. This role ensures operations run efficiently, customer expectations are met, and company policies and regulatory requirements are followed.

The General Manager leads the management team, develops employees, resolves operational challenges, and identifies opportunities to improve productivity, service, and profitability. The position requires strong leadership, sound decision-making, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

General Responsibilities

• Oversee daily facility operations to ensure safe, efficient, and reliable performance.
• Ensure compliance with company policies, food safety standards, and applicable regulations.
• Lead, develop, and hold employees accountable for performance.
• Maintain strong relationships with customers, carriers, drivers, and vendors.
• Monitor staffing, productivity, inventory accuracy, and service performance.
• Resolve operational issues, customer concerns, and service failures.
• Manage facility budgets, expenses, and financial performance.
• Identify opportunities to improve efficiency, reduce costs, and increase profitability.
• Ensure accurate documentation, billing, and reporting.
• Coordinate with other departments and facilities to support business objectives.
• Maintain appropriate staffing, training, and backup coverage.
• Provide management and operational coverage as needed.

Key Responsibilities

Operations Management

• Oversee warehouse activities, including receiving, storage, inventory, order fulfillment, shipping, and distribution.
• Monitor productivity, labor utilization, inventory accuracy, and service levels.
• Ensure operational procedures are followed consistently.
• Investigate inventory discrepancies, product damage, shortages, and claims.
• Oversee warehouse systems, equipment, refrigeration, and facility maintenance.
• Work with IT and other departments to resolve system issues and improve efficiency.

Safety and Compliance

• Maintain a safe, clean, and organized work environment.
• Ensure employees follow workplace safety, food safety, sanitation, and security procedures.
• Ensure employees are properly trained on standard operating procedures.
• Oversee incident investigations and corrective actions.
• Support customer, regulatory, and food safety audits.
• Monitor regulatory changes and communicate requirements to employees.
• Coordinate recall, emergency response, and food safety activities as needed.

Employee Leadership and Development

• Lead, coach, and develop managers, supervisors, and employees.
• Establish clear performance expectations and provide regular feedback.
• Participate in hiring, onboarding, training, and employee evaluations.
• Address performance concerns and administer disciplinary action when necessary.
• Maintain appropriate staffing levels and ensure effective scheduling and cross-training.
• Promote accountability, teamwork, and a productive work environment.
• Ensure critical responsibilities have appropriate backup coverage.

Customer Relationship Management

• Oversee customer onboarding and implementation of service requirements.
• Maintain positive customer relationships and address concerns promptly.
• Ensure customer agreements and service expectations are met.
• Review customer performance and service metrics regularly.
• Identify opportunities to improve service and expand business relationships.
• Coordinate with internal teams to resolve issues and maintain customer satisfaction.

Financial Management

• Develop and manage facility budgets and financial forecasts.
• Review financial results against established budgets and investigate variances.
• Monitor labor costs, operating expenses, and productivity.
• Identify opportunities to control costs and improve profitability.
• Review and approve charges, including appropriate general ledger coding, before invoicing.
• Ensure additional services and accessorial charges are accurately documented.
• Report facility performance and financial results to senior management.

Systems and Administration

• Ensure effective use of warehouse management and inventory systems.
• Maintain accurate operational records and required documentation.
• Communicate performance expectations, policy changes, and operational priorities.
• Coordinate with other facilities and departments to maintain consistent processes.
• Participate in meetings and training outside normal working hours as needed.
• Ensure adequate coverage for essential operational and administrative functions.

Required Skills and Qualifications

• Strong leadership, communication, and employee management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, organizational, and decision-making abilities.
• Ability to analyze operational and financial performance.
• Basic math, computer, and data interpretation skills.
• Ability to read, write, and communicate effectively in English.
• Ability to work in refrigerated and temperature-controlled environments.

Preferred Experience

• Bachelor's degree in Business Management, Business Administration, or a related field.
• Experience managing warehouse, distribution, or logistics operations.
• Experience with warehouse management systems and RF inventory systems.
• Experience handling food products and maintaining food safety standards.
• Experience managing budgets, customer relationships, and employee performance.
• Previous forklift or pallet jack experience.

Performance Measurements

Performance will be evaluated based on the following areas:

• Safety and Compliance: Accident and injury rates, food safety standards, and audit results.
• Operational Performance: Productivity, inventory accuracy, order fulfillment, and service levels.
• Customer Satisfaction: Customer requirements, service agreements, and issue resolution.
• Employee Performance: Training completion, productivity, accountability, and team development.
• Financial Results: Budget performance, operating expenses, cost control, and facility profitability.
• Continuous Improvement: Progress in improving safety, efficiency, service quality, and overall performance.

General Expectations

The General Manager is accountable for the overall success of assigned facilities. This includes maintaining operational standards, developing employees, meeting customer commitments, managing financial performance, and ensuring compliance with company policies and applicable regulations.

Additional responsibilities may be assigned based on business needs.