Customer Service Coordinator

Day to Day Responsibilities:

• Responsible for error free execution of quotes, orders and other order management related activities.

• Build strong working relationships with both internal and external customers.

• Understand and execute contractual agreements.

• Coordinate order requirements through the MRP system and other business tools.

• Organize communication for internal customers to meet external customer requirements.

• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.

• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.

• Participate in training, testing, and project related activities as identified.

• Represent Company to the customer in a highly effective, professional manner.

Required Education: Bachelor in BA or similar.

Preferred:

• Customer Service experience or Sales experience in a manufacturing environment.

Required Years and Area of Experience: 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.

Required Skills:

• Self-motivated performer with broad skills for potential internal career growth.

• Represent Company in a professional manner at all times; even under pressure.

• Quality and customer focused.

• Professional verbal and written communication skills.

• Effective problem solver, detail oriented.

• Demonstrate effective time management and ability to multi-task.

• Proficiency with Microsoft Tools; Outlook, Excel, Word

• Excellent typing and keyboarding skills

• Comfort with multiple complex business systems

Desired Skills:

• Basic understanding of Aerospace & Défense Industry

• Some experience working in a MRP focused manufacturing business

• Experience functioning in a diverse, fast paced environment

Soft Skills (Communication/Team/Leadership):

• Strong/effective interpersonal skills

• Team oriented

• Desire to deliver outstanding customer experience