Customer Service Coordinator UK

Job Description: We are looking for a Customer Service Coordinator based at Peterborough in the UK on a 12 month fixed term contract to cover maternity leave. The role reports to the Sales Manager, UK and Ireland. The incumbent will: • manage short term Customer Demand process through: • collect Forecasts • setup Orders in SAP (ATM, Call Offs) • organise Delivery plan. • ensure Commercial agreements adherence through Service Level / Contracts terms compliance. • communicate internally in respect of changes to orders / deadlines etc. Your mission in Crown : In more details, you will: • Receive orders from Customers / obtain ATMs, enter orders in the system, maintain pricing module in SAP • Liaise with customers to validate short term demand plan • Negotiate with Customers regarding lead-times, delivery schedules etc. to help maximise plant productivity. • Provide product status information (on order, in process, in stock in transit) to the customers; monitor the logistics path from stock situation up to the delivery to customers’ filling line/s. • Maintain the Sales Orders in the system. • Ensure that the financial handling of deliveries is within the specified credit limits • Liaise with Finance on invoicing matters. Ensure that standing data is maintained by customer / location • Liaise with Logistics department on material supply and delivery of products • Arrange pro-active visits to the customer to maintain good relations and improve our understanding of Customer requirements • Implement and maintain administrative controls to support to achieve the tasks required by the job. • Manage the Commercial interface at Plant level. • Resolve all sales invoice queries • Monitor slow and non-moving f/g stocks to liaise with Customers and Finance Dept. to dispose/exhaust them appropriately. About you : You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years’ experience, preferably in a manufacturing environment. You possess a comprehensive proficiency in MSOffice, (Excel )and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and writing skills in English. We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings. SHORTDESCRIPTION section. 2 of 3. Section Title: About this opportunity About this opportunity We are looking for a Customer Service Coordinator based at Peterborough in the UK on a 12 month fixed term contract to cover maternity leave. The role reports to the Sales Manager, UK and Ireland. The incumbent will: • manage short term Customer Demand process through: • collect Forecasts • setup Orders in SAP (ATM, Call Offs) • organise Delivery plan. • ensure Commercial agreements adherence through Service Level / Contracts terms compliance. • communicate internally in respect of changes to orders / deadlines etc. Your mission in Crown : In more details, you will: • Receive orders from Customers / obtain ATMs, enter orders in the system, maintain pricing module in SAP • Liaise with customers to validate short term demand plan • Negotiate with Customers regarding lead-times, delivery schedules etc. to help maximise plant productivity. • Provide product status information (on order, in process, in stock in transit) to the customers; monitor the logistics path from stock situation up to the delivery to customers’ filling line/s. • Maintain the Sales Orders in the system. • Ensure that the financial handling of deliveries is within the specified credit limits • Liaise with Finance on invoicing matters. Ensure that standing data is maintained by customer / location • Liaise with Logistics department on material supply and delivery of products • Arrange pro-active visits to the customer to maintain good relations and improve our understanding of Customer requirements • Implement and maintain administrative controls to support to achieve the tasks required by the job. • Manage the Commercial interface at Plant level. • Resolve all sales invoice queries • Monitor slow and non-moving f/g stocks to liaise with Customers and Finance Dept. to dispose/exhaust them appropriately. About you : You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years’ experience, preferably in a manufacturing environment. You possess a comprehensive proficiency in MSOffice, (Excel )and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and writing skills in English. We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings. COMPETENCY section. 3 of 3. Section Title: Competencies Competencies Click Enter to show description of People and Team SkillsPeople and Team Skills Click Enter to show description of Safety MindsetSafety Mindset Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry. Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future. Ready to go behind the scenes? With hundreds of maufacturing plants and 20,000 employees worldwide, there’s a lot that goes into the design and production of Crown packaging. We serve a variety of markets including food, beverage, household, personal care, and more. Since we were founded in 1892, we’ve been on a mission to manufacture best-in-class packaging while championing best-in-class teams. Together, we’re building something that lasts thanks to great products, made by great people. View and apply for openings or share your details and our recruiting team will contact you about suitable opportunities