What are the responsibilities and job description for the District Operations Manager - Flooring position at Premier Services Group?
Benefits:
Position Responsibilities
Perform all necessary duties to ensure the assigned district runs smoothly. Remain in line with company’s standards and meet customer’s expectations by accomplishing the following responsibilities:
Planning and Organization
Premier Services Group is a family owned and operated large-scale flooring and millwork installation company. We serve a large retail business partner and operate in 8 states while offering installation services of all types. We are always striving to grow and build our team for the future.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Position Responsibilities
Perform all necessary duties to ensure the assigned district runs smoothly. Remain in line with company’s standards and meet customer’s expectations by accomplishing the following responsibilities:
- Maintain a high level of oversight of the assigned district.
- Establish effective communication with local support staff, regional contacts, corporate employees, and all other PSG management staff on a continuous basis to drive results and resolve issues.
- Review all job site visits, and exception reports from field support staff.
- Coordinate and outline quarterly installer meetings.
- Regular evaluation of installer base and performance through jobsite visits as well as C&P and LTR data.
- Train and develop subordinates' skills while encouraging growth, and by giving regular performance feedback.
- Hiring of new staff to include posting ads, interviewing, onboarding, and training.
- Oversee field service support staff with customer, and project issues.
- Resolve scheduling issues through indirect reports at the corporate office in a timely manner.
- Constant recruiting while providing HR with new contractor documents including background checks and labor rates.
- Ensure installers are following PSG guidelines while on all jobsites.
- Maintain and “open door” policy to all subordinates and company employees.
- Provide daily direction as needed to support and field staff Is responsible for all direct report’s activities and performance.
- Oversee strategic planning, budgetary concerns, policy development, employee relations, and customer service activities.
- Responsible for the assigned districts installation and project completion for prompt customer service
- Measuring customer's homes as needed.
- Maintain warehouse operations at our local Anchorage Warehouse location
- Visit assigned area business partners regularly to maintain and improve our partnership.
- Evaluate daily processes and implement positive changes that increase sales, reduce overhead, and/or result in better customer service.
- Monitor and maintain installer craftsmanship, professionalism, and the customer’s likelihood to recommend of our services to others.
- Quickly investigate and implement solutions for all negative customer experiences.
Planning and Organization
- Integrate changes smoothly and prioritize and plan all necessary work activities.
- Plan for additional resources, set regular goals and objectives.
- Use time efficiently and work in an organized manner.
- Provide a weekly overview to company leadership.
- Identify problems in a timely manner, resolve problems in early stages, and develop alternative solutions.
- Gather and analyze information skillfully.
- Work well with others in group problem solving situations.
- Read and respond to all emails, voicemails, or concerns throughout the day and follow- up on any items from the previous day.
- Provide a Weekly Report by EOD Friday to Company Leadership on District status.
- Coordinate, facilitate, and/or attend all required meetings.
- Follow all Company policies as written in the Company Employee Handbook.
- Ensure Position Responsibilities are accomplished as stated in this Job Description.
- Follow all processes and procedures and perform all responsibility in accordance with company expectations.
- Receive and respond to constructive direction and guidance from Management.
- A minimum of three (3) years of management or supervisory experience.
- A minimum of three (3) years of experience in either construction or construction management
- College graduate or equivalent educational level is preferred.
- Ability to pass a criminal background check and must have a clean driving record.
- Must be able operate smartphones, mobile apps, and multiple computer software applications.
Premier Services Group is a family owned and operated large-scale flooring and millwork installation company. We serve a large retail business partner and operate in 8 states while offering installation services of all types. We are always striving to grow and build our team for the future.
Salary : $65,000 - $75,000