Maintenance Coordinator/Office Support Assistant

*Please carefully review the complete job posting prior to applying.*

We are a small but well-established, A BBB-rated residential property management company seeking a reliable and detail-oriented Maintenance Coordinator to join our team. We manage a variety of well-maintained properties throughout the Richmond Metro Area, including single-family homes and townhomes in Glen Allen, Short Pump, Henrico, Midlothian, Chesterfield, and the City of Richmond.

This role is primarily responsible for coordinating and overseeing maintenance operations across our portfolio of residential properties, while also providing administrative and leasing support as needed. You will play a key role in ensuring timely maintenance response, tenant satisfaction, and efficient office operations, working closely with the Office/Property Manager.

We are looking for someone who is dependable, organized, resourceful, and capable of managing multiple priorities in a fast-paced environment. Strong communication skills, problem-solving ability, and a valid driver’s license are essential.

• $25/hour
• Part-time: 3 days per week (16–20 hours total)
• No weekends required
• Schedule will vary based on company needs and workload, with some flexibility required
  

Maintenance Coordination (Primary Focus):

• Receive, coordinate, and track all tenant and owner maintenance requests
• Coordinate vendors and ensure timely completion of repairs and work orders
• Communicate updates clearly with tenants, owners, and contractors
• Respond promptly to maintenance issues, including emergencies
• Maintain accurate maintenance records and documentation
• Ensure follow-up and resolution of all service requests

Administrative & Leasing Support (Secondary):

• Answer incoming calls and respond to general inquiries
• Assist with marketing available rental properties
• Coordinate showings and follow up on leasing inquiries
• Support tenant pre-screening and application processing
• Assist with lease preparation, renewals, and documentation
• Maintain organized tenant and property records

**Reliable attendance and punctuality are essential for success in this role.**

• Residential property management, maintenance coordination, or leasing experience is a plus.
• Strong customer service experience required.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Word, Excel, and Outlook.
• AppFolio experience preferred, but not required.
• Valid driver’s license and willingness to travel to local properties, if necessary.

• Detail-oriented with strong time management skills
• Ability to work independently and in a fast-paced environment
• Professional, friendly, and solution-oriented approach
• Strong problem-solving and follow-through skills

All candidates will undergo:

• Criminal background check
• Credit check
• Employment history verification
• Reference checks

**Providing false information will result in immediate disqualification.**

Our team takes pride in maintaining high-quality homes and delivering exceptional service to both tenants and property owners. If you are a dependable professional who thrives in a coordination-focused role and enjoys problem-solving and helping others, we encourage you to apply.