What are the responsibilities and job description for the Driver Check-in Clerk position at Premier Produce?
Job Description
Resolve customer complaints via phone, email, mail, and fax. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain the problem or reason for calling. Assist with placement of orders, re-deliveries, or exchanges.
Duties and responsibilities
- Check and review voicemails from the previous day that were left after our cut-off time frame.
- Process re-deliveries as approved by distribution for issues such as inventory shortages, quality issues, or customers that may have forgotten to order.
- Handle customer complaints about quality issues, delivery time issues, and shortages which are communicated and directed to the correct personnel.
- Heavy calling and emailing with sales reps and customers.
- Perform other related duties as assigned.
Qualifications
- Must be able to pass a drug test
- Must have a High School education or GED
- Able to read and write legibly/knowledge of computer software and aptitude to learn new software applications.
- Ability to work independently with little supervision in a team environment.
Days Off: Will vary based on business needs.