Center Administrator

Reports to: Regional Operations Manager

FLSA Status: Exempt

Position Summary

The Center Administrator oversees the daily operations of a Nuvia Medical physician practice, ensuring compliance, patient satisfaction, financial performance, and effective staff management. This role supervises front office and clinical support staff, coordinates with providers, and maintains operational excellence within a Medicaid-driven environment. The Center Administrator serves as the on-site leader, aligning practice operations with Nuvia Medical’s mission, values, and regulatory requirements, while fostering a culture of accountability, respect, and excellence.

Essential Duties & Responsibilities

Operational Leadership

• Manage day-to-day clinic operations to ensure smooth patient flow and efficient service delivery.

• Coordinate schedules, staffing, and resources to optimize clinic efficiency.

• Serve as the primary liaison between providers, staff, and regional leadership.

Compliance & Quality

• Ensure compliance with Nuvia policies, AHCA regulations, Medicaid documentation standards, and payer requirements.

• Support quality improvement initiatives including HEDIS and other performance measures.

• Monitor patient satisfaction and implement improvements based on feedback.

Staff Supervision & Development

• Supervise and evaluate front office, referral, and medical assistant staff.

• Support recruitment, onboarding, training, and performance management of staff.

• Foster a positive, team-oriented culture that aligns with Nuvia Medical’s values.

Financial & Administrative Oversight

• Monitor and report on practice financial performance, including revenue cycle, collections, and cost management.

• Ensure accuracy of billing and coding processes to maintain compliance and optimize reimbursement.

• Assist in the preparation and execution of operational budgets.

Patient Engagement

• Promote a welcoming, respectful environment for patients and families.

• Address patient concerns promptly and professionally, escalating issues when necessary.

• Advocate for patient-centered care, with particular focus on Medicaid populations.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field required; Master’s preferred.

• 3 years of healthcare operations experience, including supervisory responsibility.

• Experience with Medicaid compliance and AHCA regulations required.

• Knowledge of physician practice operations and revenue cycle management.

• Bilingual English/Spanish strongly preferred.

• Strong interpersonal, leadership, and problem-solving skills.

Nuvia Medical Values & Behaviors

• Integrity – Ensures honesty and transparency in communication, reporting, and decision-making.

• Compassion – Listens to staff and patient concerns, promotes empathy in service delivery, and advocates for patient needs.

• Accountability – Takes ownership of clinic performance, staff management, and compliance with Medicaid and AHCA standards.

• Respect – Creates a workplace culture of dignity, inclusivity, and professionalism.

• Excellence – Pursues continuous improvement, encourages staff development, and ensures operational excellence across all functions.