Primary Care Director

Director of Primary Care

Position Summary

The Director of Primary Care is responsible for leading the operational performance and growth of the organization’s primary care service line. This role oversees day-to-day operations, financial and KPI performance, provider and staff effectiveness, and supports the successful integration of newly acquired primary care practices.

The Director will work closely with executive leadership, clinical leadership, Finance, Revenue Cycle, and the Integration team to ensure the service line meets operational, financial, and growth objectives.

Key Responsibilities

Operational Leadership

• Lead and oversee day-to-day operations across all primary care locations.
• Partner with physicians, providers, and practice leadership to ensure efficient workflows and consistent operational standards.
• Identify operational issues, develop action plans, and ensure timely follow-through.
• Evaluate staffing, scheduling, capacity, and resource needs across the service line.
• Standardize workflows and best practices across primary care locations.
• Ensure strong patient access, service delivery, and overall practice performance.

KPI & Performance Management

• Own and manage key operational KPIs for the primary care service line.
• Conduct regular performance reviews with managers and providers and develop corrective action plans when targets are not achieved.
• Monitor trends and identify opportunities to improve productivity, patient access, utilization, and overall performance.
• Provide leadership with clear reporting on performance, risks, and opportunities.

Key metrics may include: volume vs. budget, new patient volume, provider productivity, schedule utilization, cancellation/no-show rates, patient access, staffing productivity, referral performance, and revenue cycle performance.

Budget & Financial Performance

• Own primary care performance against approved operating budgets.
• Review monthly volume, revenue, labor, and expense performance and explain significant variances.
• Develop action plans to address budget shortfalls and improve service-line performance.
• Partner with Finance and executive leadership on annual budgeting, forecasting, and staffing models.
• Identify opportunities for responsible cost management and revenue growth.

Integration & Growth

• Partner with the Integration team to support onboarding and integration of newly acquired primary care practices.
• Assess existing workflows, staffing, scheduling, provider productivity, and operational performance of acquired practices.
• Help transition new locations to organizational standards, KPIs, reporting structures, and operating processes.
• Support leadership and staff onboarding and ensure clear operational ownership following integration.
• Monitor post-integration performance and address operational gaps or risks.
• Support expansion initiatives, new locations, providers, and other primary care growth opportunities.

Leadership Expectations

• Demonstrates strong ownership and accountability for service-line performance.
• Uses data to identify issues and drive decisions.
• Communicates effectively with physicians, managers, staff, and executive leadership.
• Proactively identifies operational and financial risks and escalates issues with recommended solutions.
• Maintains strong follow-through on operational priorities and action items.
• Builds scalable processes as the primary care service line grows.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
• 5 years of healthcare operations or physician practice management experience; multi-site leadership experience strongly preferred.
• Experience managing budgets, KPIs, staffing, and provider operations.
• Experience with practice integrations, acquisitions, or operational transitions preferred.
• Article 28 experience is a plus.
• Strong analytical, project management, communication, and leadership skills.

iple locations as the organization continues to grow.

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $130,000 - $150,000