What are the responsibilities and job description for the Customer Service Associate position at Premier Document Shredding?
We are looking for a reliable, detail-oriented team member to manage customer data, scheduling, and ongoing communication. This position is ideal for someone who thrives on organization, enjoys helping people, and takes pride in accurate, efficient work.
Key Responsibilities
- Accurately and efficiently input, update, and maintain customer data in our systems
- Schedule appointments, follow-ups, and related activities with precision
- Make outbound calls and follow up with customers in a timely, professional manner
- Listen carefully to customer needs and ensure they are fully taken care of
- Maintain clear, organized records so nothing falls through the cracks
- Provide friendly, helpful support that leaves customers feeling valued
- Answer and transfer incoming phone calls for the office.
What We’re Looking For
- Strong attention to detail and a commitment to accuracy in data entry and scheduling
- Excellent phone and communication skills for calling and following up with customers
- A genuine desire to help people and take care of their needs
- A positive, can-do attitude and the ability to stay professional under pressure
- High level of efficiency and organization when handling multiple tasks
- Reliability, accountability, and pride in doing thorough work
Ideal Candidate
You are efficient, detail-oriented, and customer-focused. You enjoy structured work, take ownership of follow-ups, and bring a great attitude every day. You understand that accurate data and consistent communication are the foundation of excellent customer care.
If this sounds like you, we’d love to hear from you.
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $19 - $20