BDC

The BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on service appointments and providing general information.

Essential Duties Include

• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on service needs with a goal to establish a firm appointment date and time for the consumer to visit the Dealership.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related service appointment information.
• Gather and track all guest data as directed; accurately enter into our database.
• Utilize scripts when provided to address guest inquiries and concerns to meet the dealership's and manufacturer's objectives.
• Work in close proximity with other BDC Representatives in a team based environment.
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
• Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

• Exceptional oral and written communication skills via phone, one-on-one and online .  
• Proficient in basic math and writing skills.  
• Ability to use computer and phone systems.
• Proven customer service track record or obvious desire to provide next level customer service.  
• Comfortable in a high paced, competitive environment.
• Pass drug testing, MVR/Insurability, background investigation/interview