What are the responsibilities and job description for the Business Development Center (BDC) Representative position at Lakeside Toyota?
Business Development Center (BDC) Manager – Automotive
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
- Oversee daily BDC department operations
- Recruit and train BDC staff
- Understand buying profiles and patterns of typical telephone prospects
- Run daily/weekly/monthly reports and track results
- Prepare individual “call results reports” for BDC staff
- Record and listen to customer calls
- Train BDC staff by reviewing recorded/live calls and outcomes
- Determine which customers to contact based on current marketing initiatives
- Review performance and develop staff
- Interface with other department heads
- Participate in dealership management meetings
Skills/Qualifications
- Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
- The ability to manage high call volumes, internet leads and call lists simultaneously
- Overall knowledge of automotive sales and service department operations
- Strong organizational skills and leadership abilities
- Familiarity with dealership CRM and DMS systems
- Experience in training teams and individuals preferred
Job Requirements
- High school diploma/GED
- Basic computer skills
- Dealership BDC experience
- Must have valid driver's license
Benefits
Health
Dental
Vision
401K Plan
Long Term Disability
Short Term Disability
Paid Vacations
Life Insurance
Direct Deposit
About Us
We cordially invite you to come tour our new 30,000 square foot state of the art building. Business is booming and we are adding a few extra – extraordinary individuals.
Our new state of the art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.