Call Center Receptionist (Bilingual Preferred)

Company Description

PACN is a Christ-centered, non-profit pregnancy medical clinic that provides life-affirming pregnancy services to women and couples. The organization offers services free of charge, including pregnancy testing, STD testing and treatment, limited ultrasound, options counseling, and support for pregnancy decisions. PACN also offers childbirth training, life-skills classes, parenting resources, and mentoring for fathers. The organization serves its community with a mission to educate and assist in creating impactful, positive life choices.

Role Description

This is a full-time, on-site role located in The Woodlands, TX. The Call Center Receptionist will be responsible for managing incoming calls, providing courteous and accurate information to clients, and scheduling appointments. Tasks also include receptionist duties such as greeting visitors, managing the front desk, and handling documents with efficiency and professionalism. The role requires effective communication skills to provide exceptional customer service to diverse individuals.

This candidate:

• is fluent in English (and Spanish).
• ability to communicate clearly and concisely between languages and contrasting situations quickly.
• remains calm and composed when handling a high volume of calls from clients and is able to route all other calls accordingly.
• ability to create a connection with our clients over the phone with warmth and compassion.
• provides a safe space for clients to be open & honest about their situation and prepares them to continue that relationship with other PACN staff & volunteers upon their arrival to the centers.
•  has a servant’s heart but can maintain firm boundaries between our clients’ needs and our ability to serve them.
• is available and approachable to assist other staff members and/or volunteers.
• recognizes the importance of the Call Center in setting the tone and pace of day-to-day operations, as well as supporting unity and consistency between both center locations.
• is self-motivated, trustworthy, dependable and responsible.
• is open to constructive criticism with a desire to continuously learn and improve the overall client experience.
• has patience during the learning process and transition period to new systems and/or procedures.
• has a strong work ethic and time management skills.
• be able to proactively identify, present and complete projects and tasks during any down time, utilize time throughout the day wisely and be proficient in multi-tasking.
• has knowledge or a strong desire to understand how the entire ministry operates together, our goals and our mission.

Additionally, this candidate must:

• agree with and be willing to uphold the Statement of Faith and all policies of PACN.
• exhibit strong commitment and dedication to the PACN ministry.
• assist in uniting the ministry in team prayer prior to the start of daily operations.
• understand the importance of strategic scheduling and be able to maximize appointment slots with discernment in prioritizing clients based on situation. 
• preferably able to switch from English to Spanish and varying levels of client needs quickly and efficiently.
• have proven skill in reflective listening.

Full job description can be found at the following link: https://pacncommunity.org/join-our-team/

Please, email your resume to execassist@pacn.org.