What are the responsibilities and job description for the Inside Sales Associate - Order Entry-CAD Design position at Preferred Machine LLC?
About Preferred:
Preferred was founded in 2009 as a laser cutting company and quickly grew to support our clients with end-to-end metal fabrication services. Our focus on technology, innovation and our dedication to customer service put us at the forefront of the industry and uniquely position us to continually grow. Looking for a job that allows you to be yourself? Come join our team!
Full-Time Employee Benefit Overview
- Medical, Dental, Vision, and HSA (60-day waiting period)
- Company Paid Life Insurance
- 401k Including Company Match by Discretion
Bonus Options
- Quarterly Profit Sharing Program
Vacation (PTO)
- All new hires will receive 72 hours PTO once you have completed a training period of 90 calendar days
Air Conditioning in all shops!!!
Friday Lunches
A successful Inside Sales Rep must be able to:
- Work with and through others, building and maintaining relationships, and working closely and accurately within established guidelines.
- There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
- There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team and the company's customers.
- A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems.
Job duties:
- A faster-than-average pace will be the norm for this position.
- Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently.
- Necessary corrections must be made in a constructive, supportive manner. As time is usually a factor, the work must be done on time, as well as correctly.Be the main point of contact and communication for Preferred Companies current and potential customer base.
- Communicate and enter any specific customer information into the appropriate applications so that all departments and staff will be able to see this customer information.
- Answer emails and phone calls from customers and other personnel with a ridiculously responsive mindset.
- Answer and route emails for incoming quotes/orders/non-conformance.
- Work with new customers on Preferred Machine capabilities and processes.
- Assist new customers with setting up an account.
- Answer customer emails and phone calls relating to orders already in process, but not yet completed and delivered.
- Assist managers with determining the root cause of non-conformance issues, both internally and from customers.
- Assist Managers with completing customer forms/reports (NCR, 5 Whys, OTD, 8D, etc.)
- Assist CAD Engineering team when workload demands.
- Follow up on quotes submitted to customers.
- Reach out to the customer base per schedule determined by Sales & Engineering Manager and Lead.
- Be a positive influence. Set a good example with work ethic, attendance, and general attitude.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $19 - $24