Assistant Dental Office Manager

Role: Patient Care Consultant (Operations Lead) – a trusted guide for patients, assisting with treatment explanations, financial solutions, and informed healthcare decisions.

Responsibilities Include

• Reviewing treatment plans with patients and explaining options clearly and compassionately
• Building trust by addressing questions, concerns, and barriers to care
• Creating personalized payment and financing solutions
• Partnering with clinicians and team members to deliver a seamless, patient-focused experience
• Tracking consultations, treatment acceptance, and follow-up activities using management tools
• Supporting appointment scheduling, insurance verification, and collections
• Ensuring interactions comply with policies, regulations, and standards
  
  

Qualifications & Skills

• High school diploma or equivalent; college degree preferred
• 2 years in patient coordination, consultative sales, healthcare, or customer service
• Strong communication, interpersonal, and organizational skills
• Ability to explain complex information simply and discuss insurance/financing options
• Experience with CRM or patient management systems preferred
• Empathetic, professional, and a collaborative team player in a fast-paced environment
  
  

Key Attributes: Relationship-building, active listening, patient-first attitude, and commitment to providing a positive, supportive experience to help patients improve their oral health and confidence.