What are the responsibilities and job description for the Clinical Care Manager – Grow Your Leadership Career in Crisis Services position at Preferred Family Healthcare?
Job Description:
Clinical Care Manager (LPC, LCSW, PLPC, LMSW)
Location: Kirksville, MO
Department: Behavioral Crisis Center – Rapid Access Unit
Schedule: Monday–Friday, 8:00 A.M. – 5:00 P.M. (with on‑call rotation)
Employment Type: Full‑time
Make a Difference. Lead with Purpose. Grow Your Clinical Career.
Whether you’re an experienced clinician ready to step into leadership—or a newer therapist excited to grow into a management role—this is a unique opportunity to guide a dedicated team serving individuals during their most vulnerable moments.
As our Clinical Care Manager, you’ll lead the Rapid Access Unit team in delivering fast, compassionate, high‑quality care to people experiencing behavioral health crises. Your leadership will help stabilize clients, support staff development, and strengthen connection points across our community.
- Why Join Our Team?
We invest in you, so you can invest in the people you serve.
Outstanding Benefits
- 29 Days of PTO—because work‑life balance matters
- HRSA Loan Repayment Eligibility (requirements apply)
- Full benefits package including health, dental, vision, retirement, and life insurance
- 401(k) with up to 5% company match for part‑time and full‑time staff
- Company‑paid basic life insurance
- Emergency Medical Leave Program
- Flexible Spending Accounts for healthcare and dependent care
- Robust Employee Assistance Program (EAP)
- Employee discount program
- Mileage reimbursement when applicable
- Health & Wellness Program
Growth for New & Experienced Therapists
- Newer clinicians gain hands‑on leadership experience, coaching, and supervision
- Experienced clinicians expand their impact through team leadership, program development, and strategic improvement initiatives
- Opportunities to expand skills in crisis services, care coordination, and community partnerships
What You’ll Do
You’ll lead, support, and empower a multidisciplinary team to deliver exceptional behavioral health care.
Leadership & Team Development
- Supervise daily operations and provide after‑hours on‑call support
- Guide and support front‑line behavioral health staff
- Participate in hiring, onboarding, coaching, and training
- Hold regular supervision and performance evaluations
- Promote a positive, collaborative team culture
Clinical & Program Oversight
- Oversee client care concerns and delegate appropriate interventions
- Review and audit clinical documentation for accuracy and timeliness
- Monitor workflows and collaborate with leadership to improve efficiency
- Coordinate monthly reporting to the Department of Mental Health
- Develop corrective action plans with HR and leadership
Operational & Community Responsibilities
- Order supplies and manage equipment for the Rapid Access Unit
- Manage staff schedules, timecards, and Workday requests
- Support safety drills, facility needs, and emergency procedures
- Assist with community outreach and strengthening referral pathways
What You Bring
Education & Licensure
- Master’s degree in a human services field
- Active or provisional: LCSW, LPC, LMSW, PLPC, or PsyD
Preferred Experience
- 1 year post‑licensure preferred
- Experience in medical, crisis, or psychiatric settings is a plus (not required)
Skills that Lead to Success
- Strong leadership and team‑building abilities
- Clear, compassionate communication
- Ability to multitask and remain calm in fast‑paced situations
- Familiarity with electronic health records
- Excellent organizational and time‑management skills
- Commitment to confidentiality and ethical practice
Ready to Lead with Compassion?
If you’re passionate about guiding others, empowering clients, and shaping the future of crisis care—we’d love to meet you. Apply today and help us make a lasting impact in our community.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.