Job Description:

Client Access Representative Supervisor

Location: Hannibal, MO
Employment Type: Full‑Time
Schedule: Monday–Friday | 8:00 AM – 5:00 PM

About the Role

We’re looking for a compassionate and people‑centered Client Access Supervisor to lead our frontline team and support those seeking behavioral health services. You’ll play a key role in daily operations, process improvements, and coaching a team that takes pride in creating a welcoming and supportive experience for each person we serve.

This role is an excellent fit for someone who thrives in a collaborative environment, enjoys helping others grow, and is driven to make a positive impact on both client care and team success.

Position Perks & Benefits:

• 29 Days of PTO

• Eligibility for HRSA Loan Repayment *eligibility requirements

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

Key Responsibilities

Operational Leadership

• Oversee daily Client Access operations and provide direct support to staff.

• Review and approve timecards and time‑off requests for accuracy.

• Conduct on‑site observations to ensure consistent quality and engagement.

• Oversee audit and reporting functions for client experience, check‑in, intake, and check‑out processes.

Team Development & Communication

• Meet regularly with team leads and representatives to coach, troubleshoot, and identify workflow improvements.

• Facilitate training, onboarding, and ongoing education for staff.

• Conduct yearly performance evaluations, offering actionable feedback and goal‑setting.

• Prepare and distribute daily communications regarding updates, process changes, and training needs.

Collaboration & Process Improvement

• Partner with leadership to implement new initiatives and improve operational efficiency.

• Represent Client Access in meetings, offering insight and contributing to department strategy.

• Communicate effectively with internal departments and external vendors to support departmental goals.

Supervisory Responsibilities

• Clearly communicate organizational direction and engage team members in achieving department goals.

• Provide leadership across all aspects of the Client Access department, supporting staff development and performance.

• Actively monitor progress toward strategic objectives and assist with implementation.

• Encourage collaboration by involving staff in decision‑making, goal‑setting, and problem‑solving.

• Address staff concerns using sound judgment, professionalism, and HR support as appropriate.

• Champion change initiatives, ensuring successful adoption of new processes.

• Provide consistent coaching, documentation, and performance development plans as needed.

Qualifications

Education & Experience

• High school diploma or equivalent required.

• Minimum of 2 years of management or supervisory experience preferred.

• Prior customer service experience strongly preferred.

Additional Skills

• Excellent written and verbal communication skills.

• Strong organizational, multitasking, and time‑management abilities.

• Ability to work both independently and collaboratively in a fast‑paced environment.

• Proficiency with computers and accurate typing skills.

Ready to Make a Difference?

Join a team of mission‑driven professionals who are dedicated to empowering individuals, strengthening communities, and transforming lives through compassionate behavioral health support.

If you're looking for a career where your work truly matters, we invite you to apply and help build a healthier, more hopeful future for those who need it most.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.