Remote Customer Service Representative - Bilingual

Applicants must reside in NY, CT or PA

Position Highlights:

• 100% Paid training
• Work From Home
• Medical, Dental & Vision Insurance
• 401k with company match
• 9 Paid Holidays
• Paid time off
• Sick Time
• $750 Referral Bonus Program
• Voluntary Short/Long Term Disability
• Voluntary Life Insurance
• Employee assistance program
• Health savings account
• Tuition reimbursement

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

* Pay rate of $17 an hour

*Work hours: Open availability Monday-Friday, 8:00am-7:00pm; Saturday, 8:00am-4:30pm. Hours are non-negotiable and are based in the Eastern Time Zone. 40-hour weeks are scheduled during the open hours of the Logistics’ Center.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Microsoft Office experience required

This job description is not intended to be all-inclusive. Employee may perform other related duties as delegated to meet the ongoing needs of PPS.

With Precision Pipeline Solutions in New Windsor, New York, you’ll be working for one of the nation’s fastest-growing private companies in the natural gas and electric utility contracting industry. Our mission at PPS is to be the premier provider of the development and implementation of single source, multi-dimensional, problem-solving techniques, driving the most effective SOLUTIONS to our utility clients. Our customers will choose us because of our diverse expertise, quality workmanship and reputation to provide the utmost degree of value.

• Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps
• You can connect to your internet provider's service with a hard-wired connection?
• You able to provide a professional setting while working that is free from noise or distraction?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Call center: 3 years (Required)
• Data entry: 1 year (Required)
• Administrative: 1 year (Required)
• English (Required)