Recovery Coordinator

Position Summary

The Recovery Coordinator is responsible for facilitating donor tissue recovery operations, ensuring compliance with FDA, EBAA, and organizational protocols while maintaining high standards of quality and safety. This role supports cross-functional teams including Quality Assurance, Clinical, and Distribution, Research, and contributes to the organization’s mission of providing safe, high-quality tissue for transplantation and research.

Responsibilities

• Respond promptly to donor notifications and plan for timely recoveries.
• Schedule and deploy recovery teams, including self, as directed by the Recovery Team Lead.
• Conduct sterile surgical recovery of corneal tissue using in-situ and enucleation techniques.
• Draw and qualify blood samples for serological testing.
• Perform donor physical assessments and review medical records to determine eligibility.
• Confirm consent documentation and Donor Risk Assessment information.
• Label and package tissue and specimens per SOPs for transport to processing labs and consignees.
• Ship donor blood samples to reference laboratories.
• Maintain compliance with FDA, EBAA, and other applicable regulatory standards.
• Ensure adherence to clinical and regulatory guidelines during recovery.
• Assist in audits and quality reviews of recovery procedures.
• Maintain accurate documentation and reporting of recovery activities.
• Enter donor and recovery data into approved databases.
• Manage inventory and equipment used in recovery operations.
• Ensure readiness of instruments and supplies for recovery procedures.

• Be punctual and proactively communicate scheduling conflicts.
• Collaborate with cross-functional teams including Quality Assurance, Clinical, and Distribution.
• Attend departmental meetings and contribute to performance reviews when requested.
• Perform other duties as assigned.

Expectations

• Demonstrate accuracy, timeliness, and attention to detail in all work.
• Manage multiple priorities effectively while meeting established deadlines.
• Communicate clearly and professionally with internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with discretion.
• Exhibit initiative in identifying needs, solving problems, and improving processes.
• Support a culture of collaboration, respect, and accountability.
• Demonstrate reliability and follow-through on assigned responsibilities.
• Adapt to changing priorities and demonstrate flexibility in a fast-paced environment.
• Seek clarification and feedback to ensure understanding of expectations and outcomes.
• Uphold the organization's mission, values, and commitment to quality service.

Qualifications

• Two years of experience and an associate's degree in a related field preferred.
• Excellent documentation, organization, and assessment skills.
• Computer literacy and familiarity with databases and office software.
• Strong attention to detail with ability to manage multiple priorities accurately and efficiently.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to work effectively with internal and external contacts.
• Position may require evening, weekend, or holiday work based on organizational needs.
• Must maintain confidentiality and protect sensitive information.
• Valid drivers license and proof of insurance.

Physical Demands

• Must be able to perform duties that require standing, walking, bending, lifting, and reaching.
• Ability to push / pull up to 350 lbs.
• Requires manual dexterity, hand-eye coordination, and visual acuity to perform detailed tasks and operate equipment.
• Must be able to work in varied environments such as hospitals, surgical suites, laboratories, or other field settings.
• Requires ability to sit or stand for extended periods and to drive for work-related travel.
• Must be able to use personal protective equipment (PPE) as required by organizational and regulatory standards.
• Position will require evening, weekend, or holiday work based on organizational needs.
• Ability to respond to job-related demands during irregular hours, including evenings, nights, weekends, and holidays as assigned.
• Must be able to communicate clearly and effectively in person, by phone, and through digital platforms.