Business Development Accounts Representative

Business Development Representative – Eastern Region

Job Summary

The Business Development Representative – Eastern Region is responsible for developing new business opportunities, expanding existing customer relationships, and increasing market presence throughout the assigned Eastern Region. This position will promote the company’s nondestructive testing (NDT), inspection, advanced services, and related technical capabilities to customers within industries such as oil and gas, petrochemical, power generation, manufacturing, infrastructure, and other industrial markets.

The Business Development Representative will work closely with Operations, Management, and technical personnel to understand customer needs, develop service solutions, prepare proposals, and support the successful transition of new business from the sales process into operations.

Essential Duties and Responsibilities

• Identify, develop, and pursue new business opportunities throughout the Eastern Region.
• Establish and maintain relationships with prospective and existing customers, including plant managers, maintenance personnel, reliability teams, inspection departments, procurement personnel, project managers, and other key decision-makers.
• Promote the company's NDT, inspection, and advanced service capabilities, including conventional and advanced inspection methods.
• Develop a strong understanding of customer facilities, projects, turnaround schedules, inspection requirements, and anticipated service needs.
• Conduct customer visits, presentations, meetings, and site visits throughout the assigned territory.
• Generate qualified sales leads and maintain an active pipeline of prospective customers and projects.
• Prepare and coordinate proposals, bids, pricing requests, service agreements, and other sales documentation in collaboration with Operations and Management.
• Assist with RFPs, RFQs, vendor qualification packages, and customer onboarding requirements.
• Maintain regular communication with existing customers to identify opportunities for additional services and geographic expansion.
• Coordinate with Operations to ensure proposed work can be properly staffed, scheduled, and executed.
• Facilitate the transition of newly awarded work from Business Development to Operations.
• Monitor regional market activity, customer projects, competitors, industry trends, and emerging opportunities.
• Attend industry conferences, trade shows, customer events, association meetings, and networking events as appropriate.
• Maintain accurate documentation of customer contacts, opportunities, proposals, follow-up activities, and sales pipeline information within the company's CRM or other designated system.
• Assist with forecasting regional revenue and business development activity.
• Work with leadership to establish regional sales objectives, account strategies, and growth initiatives.
• Support customer retention efforts by maintaining strong relationships and assisting with resolution of service-related concerns when appropriate.
• Maintain knowledge of company capabilities, certifications, personnel qualifications, equipment, and service offerings.
• Represent the company professionally and maintain confidentiality regarding customer information, pricing, contracts, and proprietary business information.
• Comply with all company safety policies, customer requirements, and applicable regulatory requirements while visiting offices, facilities, plants, and job sites.
• Perform other duties as assigned.

Knowledge of NDT Services

The Business Development Representative should develop and maintain working knowledge of the company's applicable service offerings, which may include:

• Ultrasonic Testing (UT)
• Phased Array Ultrasonic Testing (PAUT)
• Time of Flight Diffraction (TOFD)
• Radiographic Testing (RT)
• Computed/Digital Radiography (CR/DR)
• Magnetic Particle Testing (MT)
• Liquid Penetrant Testing (PT)
• Visual Testing (VT)
• Eddy Current Testing (ET)
• Positive Material Identification (PMI)
• API inspection services
• Advanced NDT and inspection technologies
• Turnaround, maintenance, construction, and integrity-management inspection support

The position is not required to perform NDT examinations unless separately qualified and authorized by the company.

Job Requirements

• High school diploma or GED required; bachelor's degree in Business, Marketing, Engineering, Industrial Technology, or a related field preferred.
• Previous business development, account management, industrial sales, or customer relationship experience preferred.
• Previous experience within NDT, inspection, oil and gas, petrochemical, power generation, manufacturing, construction, or another industrial services environment strongly preferred.
• Working knowledge of NDT and inspection services preferred.
• Ability to understand technical service requirements and effectively communicate company capabilities to customers.
• Demonstrated ability to develop professional relationships and generate new business.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Ability to independently manage a regional sales territory and prioritize multiple customer opportunities.
• Strong organizational and follow-up skills.
• Ability to prepare professional proposals, correspondence, presentations, and sales documentation.
• Proficiency with Microsoft Office and the ability to learn CRM, ERP, and other company systems.
• Ability to work collaboratively with Operations, Safety, HR, Finance, and executive leadership.
• Must possess and maintain a valid driver's license and meet company driver eligibility requirements.
• Must be able to travel extensively throughout the Eastern Region, including overnight travel.
• Must be able to meet applicable customer site-access requirements.
• Ability to obtain required customer or industry credentials when necessary, which may include TWIC or other site-specific credentials.

Physical Requirements

This position primarily involves office, vehicle, customer-site, and industrial facility environments. The employee must be able to:

• Sit and operate a computer for extended periods.
• Drive for extended periods while traveling throughout the assigned territory.
• Frequently stand and walk during customer and job-site visits.
• Occasionally climb stairs, ladders, or access platforms when permitted and necessary for site visits.
• Walk across uneven terrain, gravel, industrial facilities, construction areas, and outdoor job sites.
• Occasionally bend, stoop, kneel, crouch, reach, and climb.
• Occasionally lift and carry materials weighing up to 25 pounds.
• Wear required personal protective equipment, including hard hat, safety glasses, steel-toe footwear, hearing protection, gloves, and FR clothing when required.
• Work around industrial equipment and in outdoor environments that may involve heat, cold, wind, noise, dust, and other normal industrial conditions.

Work Environment & Travel

This position requires significant travel throughout the Eastern Region and regular interaction with customers at offices, industrial facilities, plants, construction sites, and field locations. Travel may include day trips, overnight stays, and occasional travel outside the assigned territory based on business needs.

The Business Development Representative must maintain flexibility in scheduling to accommodate customer meetings, industry events, project requirements, and business-development opportunities.

Performance Expectations

Success in this position will be measured through factors such as development of new customer relationships, qualified sales opportunities, revenue growth, customer retention, pipeline development, regional market expansion, timely follow-up, accurate sales reporting, and effective coordination between Business Development and Operations.