What are the responsibilities and job description for the Dispatch Coordinator position at Precision Garage Door Service of Buffalo and...?
Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service
Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service
As an Scheduler and Dispatcher , you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!
What You'll Do
- Coordinate Garage Door Installations
- Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
Communicate with Customers- Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
Work Within Our Scheduling System- Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
Stay Ahead of the Curve- Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.
What We’re Looking For
- Strong organizational and communication skills
- Ability to confidently guide conversations and control scheduling flow
- Comfortable using scheduling software (ServiceTitan experience is a plus!)
- Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
- Team player who’s also self-motivated and proactive
- Ability to prioritize under pressure and pivot as needed
Bonus If You Have:
- Experience in dispatch, operations, or field service scheduling
- Knowledge of garage door types, installation steps, or related services
- Bilingual in English and Spanish (preferred, not required)
Why Work With Us?
- Be part of a respected, nationwide brand with a strong reputation
- Join a supportive and tight-knit team
- Opportunity for growth and cross-training
- Full benefits package, paid time off, and more
- Make a real difference every single day!
Ready to schedule your next career move?
Apply today and bring your energy, excellence, and expertise to Precision Garage Door Service!
Job Details