Key Inside Sales Account Manager

Wyman-Gordon is a worldwide supplier to the aerospace and industrial gas turbine markets. We hold quality accreditations for all of the major airframe and engine manufacturers for both civil and military applications. Wyman-Gordon Pennsylvania, a division of Precision Castparts Corporation (PCC), is a manufacturing leader of Flash Welded and Cold Rolled near net shaped rings primarily used in commercial and military aircraft. We are currently seeking a highly motivated person to fill an Account Manager role for the Mountaintop facility located in Northeast Pennsylvania. The ideal candidate for us is willing to learn a new industry and aimed to provide exceptional customer service. We are willing to train and are looking for a person that is interested in growing their career at Wyman Gordon.

Purpose

Maintain customer satisfaction by providing problem-solving resources. It will be the responsibility the Inside Sales Account Manager to ensure that the organization understands and satisfies its customer’s requirements. The ideal candidate will be self-driven and a team player.

Job Summary

• Perform daily interactions with our customer base to accept and input purchase orders and delivery requirements
• Respond to customer requests for status and delivery updates
• Integrating amongst the team to ensure operations and raw material requirements are in line to support customer needs
• Develop skills in contract review and acceptance
• Cut and release shipments for all customers including creating labels needed for shipments
• Work with customers and customer portals for shipment releases
• Stage reports both at the beginning and end of the day to update shipping status
• Customer account management including meetings, calls, communication, etc.
• Completion and tracking of all information needed for orders to proceed in internal quality and order completion process
• Schedule maintenance for customers and production team including access to customer portals for system updates
• Accounts receivable maintenance with the accounting team
• Maintain detailed account management records to include contract knowledge, expedite requests, price adjustments
• Other duties as assigned
  
  

General Functions

• Support Sales Representatives with sales order entry for approved customer schedules and new orders.
• Advise customers of the status of their open purchase orders by providing current ship dates or shipment information regarding a shipped part.
• Support Customers calls and meetings well prepared to answer questions and represent the Wyman Gordon Brand
• Manage Customer portals and perform order book downloads. Compare customer schedules against existing open order book. Advise Sales Representative / Account Manager to resolve and reconcile any open issues.
• Support scanning of customer documents, dwgs, etc. as needed for proper document control
• Act as liaison as directed between internal departments to address any open issues related to delivery and order issues.
• Should have an understanding of shipping procedures including Export Compliance requirements
• Willingness to learn Aerospace compliance for Quality and Control AS9100 / ISO and Sox Compliance
  
  

Training Requirements

Enrolled in continued education

High attention to detail

Driven for career growth and development

Computer Skills: Proficiency in Microsoft Excel is a must (including experience with pivot tables, vlookups, etc.