What are the responsibilities and job description for the Customer Service Representative position at Precious Metal Refining Services, Inc.?
Customer Service Representative — Precious Metal Refining Services (PMRS)
About PMRS
Precious Metal Refining Services, Inc. (PMRS) is a 45-year-old, family-owned and operated industrial precious metal refinery. We serve various industries including dental, jewelry and industrial clients across the U.S. by delivering precise, transparent, and trusted refining outcomes. We work with gold, silver, platinum, and palladium. Being a leader in our industry is a result of our responsive service and flexibility handling jobs of any size with precision accuracy. These qualities have allowed us to build a loyal customer base who keeps coming back.
About the Role
We are seeking a highly organized and client-focused Customer Service Representative to serve as the central point of contact between PMRS clients and our internal refinery operations teams. In this role, you will “own the customer experience”, ensuring every client has a smooth, professional, and timely interaction with PMRS from intake through final settlement. This is a full-time, on-site position in our executive office in Barrington, IL.
Primary Responsibilities
- Serve as the day-to-day point of contact for assigned PMRS customers, providing responsive, high-touch and knowledgeable support
- Interface with management and refinery staff to ensure logistical accuracy, proper job handling, and timely communication back to customers
- Track and manage job progress end-to-end, proactively engaging customers on status and next steps
- Troubleshoot, escalate, and resolve any service issues or delays with urgency and professionalism
- Maintain accurate records and communications within Salesforce
- Support relationship-building efforts in partnership with our sales leadership team
- Contribute to process improvements that enhance speed, consistency, and client satisfaction
Qualifications
- Prior experience in a client-facing account management, logistics coordination, or customer service role is strongly preferred
- Exceptional communication, follow-through, and organizational skills
- Ability to manage multiple priorities and timelines with precision
- Professional and positive demeanor with a “white-glove service” mindset
- Ability to review, interpret, and communicate quantitative data with accuracy and clarity
- Experience with the UPS and/or Speed ship platforms is a plus
- Salesforce experience is a major plus
- College degree preferred but not required
Why PMRS
- Stable, long-standing company with a reputation for integrity and growth
- Tight-knit, team-oriented culture with room to grow your career
- Meaningful role at the core of our client relationships
- Competitive compensation and benefits
Compensation and Perks:
- Compensation is a mix of Salary & Bonus - Salary Range is up to $60,000 commensurate with experience.
- 401(k) plan & Profit Sharing
- Medical and Dental insurance
- Tight-knit, team-oriented culture with room to grow your career
If you are a service-driven professional who takes pride in ownership, precision, and client care, we would love to hear from you.
PMRS is an Equal Opportunity Employer and operates a Drug Free Workplace
Pay: Up to $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $60,000