Assistant Director, Residential Programs

The Assistant Director, Residential Programs plays a key role in both residence life and housing operations. This live-onsite position includes housing and requires participation in the on-call duty rotation. The individual supervises the Resident Assistants (RAs), oversees administrative functions such as leasing, mail/package distribution, rent collection, and policy enforcement, and assists the Associate Director with higher-level responsibilities and strategic initiatives. This role integrates the full scope of duties from the Residence Life Coordinator position and requires strong interpersonal, administrative, and operational skills to ensure a positive, high-quality living experience for residents.

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Supervisory Responsibilities

• Recruit, hire, train, and supervise Resident Assistants (RAs).
• Lead weekly RA staff meetings and serve as the primary point of contact for RA support.
• Establish RA performance goals and objectives in partnership with the Associate Director.
• Coordinate RA scheduling, training, and event support.
• Conduct RA evaluations and provide ongoing mentorship.

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Essential Duties and Responsibilities

Residence Life and Student Engagement

• Oversee front-desk operations, ensuring excellent customer service and resident support.
• Organize and participate in campus events such as Open Houses, Accepted Student Days, and Homecoming.
• Lead Health and Safety Inspections and address potential lease violations.
• Maintain communication with residents through newsletters, social media, and community events.
• Conduct model apartment tours and foster a positive community culture.
• Oversee emotional support animal processes.
• Serve in an advisory role to Resident Assistants.
• Serve as liaison to students and parents, responding to inquiries and fostering positive relationships.
• Maintain knowledge of all terms, policies, and procedures related to residential living.

Housing Operations and Administration

• Assist with leasing for prospective and returning residents (academic year and summer).
• Support move-in and move-out operations.
• Collect rent payments and maintain accurate records in the StarRez system.
• Handle online payments and remote deposits.
• Monitor and update student account charges, credits, and cancellations.
• Ensure file documentation is accurate and audit-ready per PRC Group policy.
• Coordinate with maintenance on unit turnovers, work orders, and common area upkeep.
• Assist with key inventory and housing assignments.

Marketing and Communication

• Partner with the Associate Director to implement housing marketing plans.
• Assist with updates on social media accounts to promote Campus Town events and leasing opportunities.

Support to Associate Director

• Serve as the backup for the Associate Director during absences or as assigned.
• Assist with designing and implementing student housing initiatives and strategic planning.
• Help coordinate summer conferences, intern housing, and special projects.
• Support administrative reporting and interdepartmental collaboration.

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Qualifications

Bachelor’s degree required; Master’s degree preferred.

Two to five years of experience in student housing or higher education administration.

Experience with student staff supervision, leasing, and customer service preferred.

Strong organizational, leadership, and communication skills.

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Computer Skills

Proficiency in StarRez and Microsoft Office Suite.

Experience with social media platforms and resident engagement tools.

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Physical Requirements

Ability to lift/move up to 25 pounds.

Must be able to climb 3–4 flights of stairs in emergencies.

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Compensation & Benefits

• Salary Range $55k -$59k based on experience.
• Medical, Dental, Vision; 401(k); Life Insurance, AD&D.
• One-bedroom apartment. Can accommodate one small pet.
• Complimentary internet service.