Assistant Community Manager

Description

Job Overview:

As an Assistant Community Association Manager,you willprovidesupport to management in the overall operations of Community Association business anddeliverexceptional customer service to owners, residents,clientsand vendors.

Your Responsibilities

• Provideexceptional customer service to clients and vendors at all times
• Respond to inquiries andprovideresolution to questions or concerns intimelyfashion
• Assistwith the daily generalfinancial managementand recordkeeping
• Assistwith bid process
• Conduct regular inspections ofsite, where needed.
• Maintainall records in Connect including work orders, resident information, Association documents, communityinformation.
• Ensure maintenance of all files,recordsand correspondencein accordance withcompany procedures and good business practices
• Attend all Board meetings, where necessary
• Assistwith preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Assistwithestablishingan annual calendarindicatingall association activity, deadlines, election, meetings, projects, etc.
• Assistall walk-in homeowners and refer to Community Manager, when necessary.
• Handle mailings, asneededandrequired.
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.
• Regular attendance and punctuality are essential functions for the role
  
  

Skills & Qualifications

• College degree or equivalent work experiencerequired
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent computer skills required including email, Word,Exceland PowerPoint
• Excellentorganizational skillsand project management
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare andsubmitreports in acceptable formats andina timelymanner
• Ability to conceptualize,planand organize multiple programs and assignments effectively.
• Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able toremainfocused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons,employeemust remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
  
  

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting,carryingand moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.Mustalso be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Mustbe able to communicate both on the phone and in person with our clientsin order toresolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the officein order tomake copies, send mail and faxes and to walk around the property. This could include lengthy walksonuneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours,to includeevenings,weekendsandholidaysas necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to anoutdoorssetting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able toremainfocused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons,employeemust remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
  
  

The work environment characteristics are normal office conditions for the role.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Hours overand above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision,and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with companymatch. Occasional travel may berequiredto attend training and other company functions.

Compensation

$52,000 -$55,000/annually

Disclaimer Statement

The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.