What are the responsibilities and job description for the Commercial Operations & Compliance Specialist position at PRAYON INC?
Prayon is seeking a detail-oriented Commercial Operations & Compliance Specialist to join our team in Augusta, Georgia. This full-time, office-based role supports commercial operations by managing customer-facing documentation, regulatory and licensing coordination, reporting, pricing and contract administration, and customer data integrity. The position works closely with customers, Sales, Supply Chain, Quality, Regulatory, and other internal stakeholders to ensure timely, accurate, and consistent commercial and compliance support.
Responsibilities
- Maintain and update customer records and commercial data within business systems.
- Coordinate customer onboarding activities and customer information requests.
- Manage customer questionnaires, compliance documentation requests, certifications, and supporting records.
- Administer customer compliance platforms and ensure timely, accurate responses to customer inquiries.
- Maintain customer-facing documentation, including product certifications, technical data sheets, statements, and related materials.
- Prepare, review, and maintain pricing records, quotations, offers, contracts, and commercial agreements.
- Coordinate resolution of pricing discrepancies and order-related exceptions with internal teams.
- Review customer forecasts and support customer-specific requirements to facilitate effective planning and order fulfillment.
- Manage customer administrative reporting, sales statistics, and commercial follow-up activities.
- Coordinate administrative support for customer complaint tracking and resolution.
- Coordinate state license renewals, regulatory documentation, and compliance-related records.
- Support trade show preparation, logistics, and commercial team activities as needed.
Required
- High school diploma or GED.
- Minimum two years of administrative, office, clerical, customer service, or related experience.
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
- Strong organizational, communication, analytical, and problem-solving skills.
- Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
Preferred
- Associate or Bachelor's degree in Business Administration, Chemistry, Transportation & Logistics, Materials Management, or a related field.
- Experience in customer service, quality support, compliance, commercial operations, or a related role within a manufacturing environment.
- Experience with SAP or a comparable ERP system.
Benefits
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Voluntary Life Insurance Options
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Employee Assistance Program (EAP)
- Professional Development Opportunities
Schedule
- Full-Time
- Monday-Friday
- Day Shift
- On-Site Position
- Occasional travel may be required for trade shows, training, customer meetings, or company events.
Why Join Prayon?
At Prayon, our mission is to enrich daily life through phosphorus chemistry by delivering innovative, sustainable, and high-quality solutions to our customers and communities. Employees contribute to our success through collaboration, operational excellence, continuous improvement, and an unwavering commitment to safety, quality, and integrity.
Work Location
Augusta, GA
Prayon is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and applicable legal requirements.