What are the responsibilities and job description for the CUSTOMER SERVICE ORDER PROCESSOR position at PRATUM CO-OP?
The purpose of this job is to efficiently process orders from seed customers, fulfilling Pratum’s mission is to be an agricultural cooperative dedicated to innovative solutions, excellent service, and long-term relationships.
The following are specific tasks and responsibilities related to this position, but the position may require other general duties and special projects as assigned.
Tasks & Responsibilities
- Input purchase orders (data entry)
- Create sales orders and loads for domestic outbound shipments
- Shipping: arrange trucking logistics for inbound and outbound freight
- Communicate with sales staff and customers regarding orders
- EDI (electronic data interchange)
- Work with production department receiving new crops, invoicing, and hauling’s.
- Provide backup for entering seed analysis tests
Expectations
- Comply with federal, state, and company policies, procedures, and regulations, maintaining familiarity with the employee handbook
- Function in a way that fulfills Pratum’s Values:
- Integrity: always doing the right thing
- Safety: committed to a safe environment for our employees and customers
- Professionalism: dealing with all relationships in a courteous and respectful manner with a positive image, timeliness
- Results Oriented: delivering on your promises
- Teamwork: respecting one another with humility, working with the ag management team
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- Stewardship: careful and responsible management of our resources and environment
- Customer Service: exceeding expectations of those we serve
- Come to work with a positive attitude, contributing to a winning culture
- Willing to work overtime hours during busy seasons
- Flexibility: the ability to adapt quickly to a changing business environment
- Teamwork with the overall Landmark team as well as across business lines.
Qualifications and Education Requirements
- High School Diploma or equivalent
Preferred Skills
- Excellent verbal and written communication skills
- Efficient, effective, confident, and courteous communication with customers
- Ability to work well with others
- Proficiency with Microsoft Office products: Word, Excel, Outlook, etc.
- Strong organizational ability
- Attention to detail, while managing multiple tasks
Salary : $24 - $29