What are the responsibilities and job description for the Customer Service Order Processor position at Landmark Seed?
The purpose of this job is to efficiently process orders from seed customers, fulfilling Pratum’s mission is to be an agricultural cooperative dedicated to innovative solutions, excellent service, and long-term relationships.
The following are specific tasks and responsibilities related to this position, but the position may require other general duties and special projects as assigned.
Tasks & Responsibilities
- Input purchase orders (data entry)
- Create sales orders and loads for domestic outbound shipments
- Shipping: arrange trucking logistics for inbound and outbound freight
- Communicate with sales staff and customers regarding orders
- EDI (electronic data interchange)
- Work with production department receiving new crops, invoicing, and hauling’s.
- Provide backup for entering seed analysis tests
Expectations
- Comply with federal, state, and company policies, procedures, and regulations, maintaining familiarity with the employee handbook
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Function in a way that fulfills Pratum’s Values:
- Integrity: always doing the right thing
- Safety: committed to a safe environment for our employees and customers
- Professionalism: dealing with all relationships in a courteous and respectful manner with a positive image, timeliness
- Results Oriented: delivering on your promises
- Teamwork: respecting one another with humility, working with the ag management team
- Stewardship: careful and responsible management of our resources and environment
- Customer Service: exceeding expectations of those we serve
- Come to work with a positive attitude, contributing to a winning culture
- Willing to work overtime hours during busy seasons
- Flexibility: the ability to adapt quickly to a changing business environment
- Teamwork with the overall Landmark team as well as across business lines.
Qualifications and Education Requirements
- High School Diploma or equivalent
Preferred Skills
- Excellent verbal and written communication skills
- Efficient, effective, confident, and courteous communication with customers
- Ability to work well with others
- Proficiency with Microsoft Office products: Word, Excel, Outlook, etc.
- Strong organizational ability
- Attention to detail, while managing multiple tasks