What are the responsibilities and job description for the Patient Access Representative/Switchboard Operator position at Pratt Regional Medical Center?
Summary
Job Summary: Checking patients in for appointments, hospital, and/or emergency room visits and accurately verifying demographics, assures all check-in procedures are completed. Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates the purpose of and completes all necessary regulatory forms with patient. Performs patient account receipt posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. Must maintain high regard for confidentiality.
Additionally, applicant will also answer and assist callers as the switchboard operator, communicate with EMS via radio as required, perform overhead and personal device paging, and coordinating/facilitating communication with healthcare providers and departments in emergent situations or codes.
Successful applicants must be: detail oriented, able to successfully multi-task in stressful situations, and communicate clearly and effectively.
Work is performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job
Job Qualifications: High school diploma or GED required. Prior patient access or medical office experience preferred but not required. Must be proficient in Microsoft Office applications and able to learn and utilize hospital specific software and applications as required.
Compensation/Benefits: Competitive wages and excellent fringe benefit program. Salary commensurate with experience.