Warehouse Lead - 2nd Shift

Title: Warehouse Lead

Reports to: Warehouse Shipping Manager

Job Summary

The Warehouse Lead will serve as the senior operational resource on the shift, bridging the gap between hands-on execution and team leadership. This highly active and experienced individual will dedicate their time to a cross-functional role, primarily focused on accurate shipping/receiving documentation and essential forklift operations, while concurrently acting as the shift's primary point of contact for daily workflow, issue resolution, and maintaining operational standards. This role requires significant self-initiative and a proven background in shipping and logistics.

Roles And Responsibilities

• Assist in the on-the-job training of new warehouse staff on standard operating procedures, safety protocols, proper equipment usage and the importance of running efficiently.
• Ensure that necessary tools & materials are available for crews to accomplish tasks.
• Oversee crews and ensure that they are reliable, dependable and on-time. Ensure that there is cooperation among crew members while improving morale and make sure that they work as a team.
• Transfer materials to and from storage areas, ensuring accurate physical placement and reporting any discrepancies.
• Perform general warehouse duties, including manual lifting (within safety limits), stacking, wrapping pallets, and assisting with physical inventory counts.
• Address questions, concerns, and problems expressed by the crew and escalate to Shipping Manager.
• Take ownership of the shift’s operational workflow, prioritizing tasks based on deadlines and urgency without direct supervision.
• Communicate with other shift leads and Shipping Manager to avoid problems between shift changes.
• Prepare, verify, and maintain accurate shipping documents, including Bills of Lading (BOLs), packing lists, customs paperwork, and delivery confirmations.
• Utilize the Warehouse Management System (WMS) or ERP system to accurately process shipments, track inventory movements, and update order statuses.
• Quickly identify and resolve issues related to shipping documentation, missing inventory, or order discrepancies in partnership with the main office/management (during non-shift hours).
• Carries out Warehouse Lead responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; conflict resolution; team building; coaching and leading employees to improve; addressing complaints and resolving problems; documentation; and setting an example of superior behavior, attitude and performance.
• Implement, maintain, and support all company policies and procedures, including safety, and good housekeeping.
• Communicate with the Shipping Manager on any repairs or preventive maintenance needed.
• Additional duties may be assigned by management.
  
  

Education/Experience

• High school diploma or GED
• Prior experience in a Lead, Senior, or Key Operator role is preferred, demonstrating an ability to take initiative and direct workflow.
• Strong working knowledge of standard shipping procedures, freight documentation (BOLs, etc.), and inventory control principles.
• Proficiency with computers and experience utilizing a WMS (Warehouse Management System) and/or basic ERP system for processing orders and inventory.
• Exceptional attention to detail, strong problem-solving skills, and the ability to work independently with minimal oversight.
  
  

Language Skills

• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
  
  

Mathematical Skills

• Able to read a tape measure with speed and accuracy.
• Able to calculate figures and amounts such as percentages, measurement, volume and rate.
• Able to apply concepts of high school math.
  
  

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
• Ability to deal with problems involving several concrete variables in standardized situations.
  
  

Technical Skills

The individual must have a working knowledge of the following:

• Equipment design and capabilities that can be translated into efficient operation. This also supports the supervisor's role of teacher and trainer for his/her personnel.
• Cost issues in order to make daily decisions that will reduce overall costs and will help the supervisor find areas that require improvement.
• Quality and Food Safety standards.
• Regulatory requirements including but not limited to wage and hour requirements, environmental and waste minimization, company policies, and personnel requirements including OSHA and EEO.