COMMUNITY LIASION - BAYVIEW HOUSES

IMPACCT Brooklyn is seeking a highly motivated individual to fill the critical Community Liaison role. This position is essential for building and strengthening relationships with our residents, the broader community, and local stakeholders. We are looking for someone eager to champion our mission and vision while providing direct support to our residents and community members. If you are confident in your ability to make a meaningful impact, we look forward to receiving your application!
 

Key Responsibilities Include: 
Resident Outreach & Engagement

• Conduct proactive outreach to residents to share information, gather feedback, and identify needs.
• Build and maintain trusting relationships with residents to encourage participation in programs and services.
• Resource Navigation & Referrals
• Make referrals to appropriate social services, community programs, and partner organizations.
• Understand and assist residents with the process of applying for and receiving benefits (e.g., SNAP, rental assistance).

Housing Rights & Advocacy

• Provide residents with accurate information about renters’ rights, particularly within NYCHA housing.
• Represent the organization at Resident Association (RA) meetings and local community board meetings.

Event Coordination

• Plan and facilitate community events, workshops, and informational sessions to promote engagement and education.
• Data Management & Reporting
• Maintain accurate records and databases of community interactions, referrals, and activities.
• Prepare reports on outreach efforts, resident needs, and program outcomes.
   

Stakeholder Relationship Building

• Develop and sustain relationships with local stakeholders, including community leaders, business owners, and service providers.
• Collaborate with partners to enhance resources and opportunities for residents.

Skills & Competencies 

• Bachelor’s degree in social work, Communications, or equivalent work experience.
• A minimum of 2 years of experience in community engagement, outreach, or a related field.
• Excellent communication and interpersonal skills.
• Knowledge of tenants' rights.
• Ability to engage with community constituents and residents effectively.
• Strong written and verbal communication skills.
• Capacity to work independently as well as part of a team.
• Proficient in various computer programs, including email, Microsoft Word, MS Teams, Zoom, Excel, Outlook, and PowerPoint.
• Exceptional organizational and time management skills.
• Ability to collaborate within a team while fostering positive working relationships, along with the capability to work independently.
• Fluency in English is required; bilingual proficiency in Spanish is an added advantage.

Supervisory Responsibility 
None

Employment Status
Non-Exempt, Full-time. The days and hours of work are primarily Monday through Friday, 9:00 a.m. to 5 p.m. Travel may be expected. Occasional evening or weekend work and local travel may be required for events or funder meetings.

Benefits - Competitive pay, hybrid schedule, paid time off including vacation, personal holidays, 403(b), 529 Plan, tuition reimbursement, Flexible Spending Account, Medical Insurance, Employee Assistance Program, and other fringe benefits.

Physical Demands and Work Environment 
This job operates in a professional office environment.  This role involves a mix of office tasks and direct participant engagement. The physical demands described here are those an employee must meet to perform the essential functions of this position successfully.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.  The role requires the ability to stand or sit for extended periods at a desk, work on a computer, and occasionally lift materials weighing up to 25 pounds.  Mobility is needed to navigate the office and assist participants during programs.  Typically based in a standard office setting, the environment has a noise level that is usually moderate to high, depending on the time of day and client population.  Regular interaction with clients and staff fosters a supportive atmosphere, and the noise level is usually moderate to high, depending on the time of day. 

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace and complies with applicable ADA regulations.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws.  By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees.  Equal access to programs, services, and employment is available to all qualified.  Applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

Salary : $25 - $30