CASE MANAGER

IMPACCT Brooklyn is seeking two full-time Social Services Case Managers to support a diverse caseload of vulnerable and at-risk adults. The ideal candidates will demonstrate a genuine passion for our mission and possess strong interpersonal and communication skills to build collaborative relationships with senior staff, colleagues, volunteers, and clients. Our ideal candidates prioritize client health and safety, work effectively as part of a team, show reliability and accountability, and are highly motivated to undertake challenging work for the benefit of our clients. We encourage all qualified candidates who want to work with a dynamic, highly productive team to apply. These positions report to the Case Management Supervisor.

Key Responsibilities Include: 

• Review all documentation establishing tenants' eligibility for the program and make copies of the files. 
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants' families' needs and periodic reassessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans, including short-term and long-term tenant goals.
• Assist tenants in achieving their goals by identifying and connecting them to community resources and making referrals to appropriate services within and outside IMPACCT Brooklyn.
• Work with tenants to break through barriers to their goals and assist them in advocating for themselves and moving toward self-sufficiency.
• Conduct group sessions and/or workshops to assist tenants with independent living skills.
• Conduct Monthly unit inspections of tenants.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants' progress toward their goals through regularly scheduled phone calls and/or face-to-face visits, and document it in progress notes.
• Participate in case conferences.
• Follow up with tenants and referral organizations to confirm tenant contact and progress on referrals.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or (b) have not demonstrated a willingness to participate in the process (lost-to-service); or (c) have become ineligible for services (e.g., moved out of building).
• May act as tenant liaison/tenant advocate with outside organizations regarding education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenants with referral organizations.
• May escort tenants to appointments (educational, medical, social service, etc.)
• May assist tenants in completing applications for benefits and entitlements and may process applications on tenants' behalf.
• May evaluate tenants' living conditions through home visits.
• May prepare marketing materials for the program.

• Bachelor’s degree in Social Work, Psychology, Mental Health (MSW preferred). Will consider 5 years or more of Case Management experience, Residential setting experience preferred
• Strong written and verbal communication skills are required
• Working knowledge of various computer programs, including email, Microsoft Word, and PowerPoint
• Problem-solving skills and the ability to multitask
• Residential setting experience preferred
• Fluency in English is required; proficiency in Spanish is preferred.
• Must be willing to work a flexible schedule.

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment, including phones, photocopiers, filing cabinets, and fax machines. IMPACCT Brooklyn adheres to COVID-19 protocols. The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. This role requires the ability to stand or sit for extended periods at a desk, use a computer, and occasionally lift materials to 25 pounds. Mobility is needed to navigate the office, including the ability to go up and down stairs, and assist participants during programs. Typically, the environment is based in a standard office setting, fostering a supportive atmosphere through regular interaction with clients and staff. Noise levels are typically moderate to high, depending on the time of day and client population.

FLSA and Employment Status
Non-exempt, full-time, 2 positions available, office hours are Monday through Friday, 10:00 a.m. to 6:00 p.m., with some evenings and weekends as necessary or Tuesday through Friday, 11:00 a.m. to 7:00 p.m., and on Saturday, 9-5. 

IMPACCT Brooklyn is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. 
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

Salary : $25 - $30