Service Manager

 

Job Purpose: 

Become a part of a family owned and operated Plumbing, HVAC & Refrigeration Service Company in Montauk, and assist us in handling jobs & running our teams as our company grows and business increases. 

 

Duties will include but may not be limited to: 

-Oversee all aspects of projects including: lead generation, job opportunities, meet & greet customers, measurements, calculations, specifications, parts lists, supplier comparisons, keeping bids organized, PO’s, technical or mechanical drawings, pricing, proposals & estimates, sales, scheduling, ordering, receiving, site visits, team check-ins, job progress management, project meetings, installation & follow up in the following areas: 

-Residential & commercial plumbing, HVAC, refrigeration & water filtration 

-Be or become knowledgeable in code compliance and best practices for the above system types 

-Be or become knowledgeable in code compliance and best practices for the following fuel sources: LP Gas, #2 Fuel Oil, Natural Gas, Electric & Geothermal Systems 

-Run point for installations on new construction & renovations

-Prioritize service, repair, preventive maintenance & installations in order of importance based on level of emergency, while offering priority of service to full-service customers 

-Creation of estimates & proposals in Ignite, follow Ignite processes for ordering, inventory, receiving & timely processing of paperwork to ensure database is updated with accurate pricing before jobs are billed out 

-Handle technical explanations of estimates & proposals to customers, in layman’s terms so they may better understand their options & feel confident in their decisions 

-Assist with process improvements for office

-Assist with office expansion plans and drawings for larger office space, help bring this from idea to fruition 

-Build relationships with our suppliers, learn their strengths & weaknesses & help develop preferred vendors lists for specific parts & fittings to simplify ordering processes & pare down parts database 

-Build relationships with manufacturer’s reps & coordinate training sessions for our teams, coordinate with reps over different design plans & ideas for best possible installations 

-Maintain a knowledge base of necessary & useful hand tools, vehicles & other tools as well as how to maintain them and best practices for their use. Share this knowledge with staff as applicable 

-Obtain or maintain any licenses or certifications available to individuals working in this industry (ex. CTEP, EPA Certification, OSHA, engineering licenses, plumbing licenses, etc.) 

 

The ideal candidate has developed a proficiency for the following abilities: 

-Able to work alone or successfully lead a team of technicians & explain technical aspects of construction & mechanical systems to them so that they may learn & improve their skills – while maintaining a professional atmosphere and setting a consistent positive example in appearance, organization, communication, work ethic & attitude 

-Experienced & knowledgeable in the construction industry, understanding of the order of operations, local, state & national code compliance, and safety procedures & best practices 

-Advanced computer literacy & mastery of email, interoffice communication & messaging apps, internet, G-Suite, Microsoft Office, Adobe, and other applicable CAD software as needed 

-Ability to pick up & master new software such as Manual J calcs, Fujitsu diagnostic apps, Ignite, etc. 

-Ability to multitask or quickly jump from one topic to another 

-Ability to respond to emergency situations in a calm manner, following steps to diffuse & improve the situation quickly 

-Physical abilities: carrying, lifting, pushing/pulling, moving heavy equipment with a team 
-We are willing to train the right person

 

Skills/Qualifications: 

Reliability. Punctuality. Ability to work consistently and efficiently.  Must have computer skills. Must be able to type & operate office equipment like phone systems, printer, copier, scanner, fax, etc.