Receptionist

Job Title: Receptionist
Reports To: Office and Facilities Manager
Status: Full-Time, Exempt (35 hours per week)
Salary Range: $35,000 – $45,000 (commensurate with experience)
Location: NHS of Queens: 94-33 Corona Avenue New York, NY 11377

About Us

Neighborhood Housing Services of Queens CDC, Inc. (NHSQ) is a HUD-certified non-profit counseling agency with over 30 years of experience in providing housing and advisory services to the residents of Queens. Our mission is to preserve and revitalize underserved neighborhoods in Queens by empowering individuals and stabilizing communities. We work collaboratively with government agencies and businesses, guided by the needs of local residents. Our target areas include Community Boards 1 through 4, encompassing neighborhoods such as Long Island City, Astoria, Sunnyside, Woodside, Corona, Elmhurst, East Elmhurst, and Jackson Heights.

In 2022, NHSQ made a significant impact by reaching over 8,500 individuals, counseling more than 2,000 clients, and securing approximately $8.6 million in affordable financing for first-time homebuyers. Our comprehensive programs include First-Time Homebuyer education, Homeowner Services, Emergency Home Repairs, Workforce Development, Affordable Housing & Tenant Services, Financial Capability, and Energy Efficiency & Resiliency.

Position Summary

The Receptionist is the first point of contact for clients, visitors, and community partners. This role ensures smooth front office operations, provides general administrative support, assists the fiscal and HR teams, manages sponsorship tasks, and ensures all communications and correspondence are organized and addressed. The ideal candidate is personable, proactive, and passionate about community development.

Key Responsibilities

Front Desk & Client Engagement

• Greet and assist all visitors with professionalism and warmth.
• Answer and route phone calls; take messages and follow up as needed.
• Monitor info inbox and online portal; assign inquiries or leads to appropriate staff.
• Manage sign-in process for clients, visitors, interns, and volunteers.

Office Operations & Mail Handling

• Open, sort, and distribute all incoming mail and correspondence.
• Maintain an organized and welcoming reception area.
• Monitor and restock office supplies; ensure cleanliness of shared spaces.

Fiscal & Sponsorship Support

• Open and organize financial documents (e.g., checks, invoices) for the fiscal team.
• Provide administrative support to the finance team, such as scanning, filing, and logging documents.
• Track sponsorship deliverables, assist with outreach, and prepare acknowledgments and thank-you letters.

HR & Administrative Support

• Assist with onboarding logistics such as welcome packets, staff lists, and document collection.
• Maintain basic HR logs and support staff event coordination.
• Help track timesheets, employee paperwork, and assist with scheduling interviews or training sessions.

Data Entry & Program Support

• Input client information and update records in RxOffice.
• Register participants for events and support appointment scheduling.
• Follow up with referrals, inquiries, and program interactions.

Reporting & Outreach

• Support reporting on client interactions and walk-ins.
• Represent NHSQ at community outreach events; distribute materials and gather contacts.

Qualifications

·         2 years of relevant experience in administration or customer service

·         Excellent interpersonal, written, and verbal communication skills

·         Strong organizational and time-management skills

·         Ability to work well independently and collaboratively

·         Patience and professionalism when handling complex situations

·         Experience engaging respectfully with low- and moderate-income clients

·         Fluency in Spanish required

·         Comfortable working in a diverse environment

·         Passion for community development and NHSQ’s mission

Schedule & Work Conditions

·         Monday to Friday, 9:00 a.m. – 5:00 p.m., with occasional evening or weekend work as needed.​

·         Travel is primarily local, with potential for occasional out-of-area or overnight travel.

Benefits

Comprehensive benefits package including Health, Dental, Paid Time Off (PTO), and additional fringe benefits.​

Equal Opportunity Employer Statement

Neighborhood Housing Services of Queens CDC, Inc. is an equal opportunity employer. We welcome applicants regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, or any other protected status.​