Senior Manager, Operations

Role, Function & Organization

The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence.  As such the following values guide our behaviors: A Servant’s Heart – Focus on the Needs of Others, Wisdom – Insightful, Integrity – Honesty and Trustworthy, Courage – Decisive and Confident in Others, Humility – Modest and Respectful, Passion – Unfailing Dedication

Essential Duties and Responsibilities

Planning & Operational Oversight:

• Forecast what is to be done on a week-to-week basis, when, and by whom
• Analyze and forecast factors that affect results to maximize efficiency
• Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
• OPS Compliance: Utilize the OPS System
• Monitor work authorizations (I5 tools, job status reports, etc.)
• Share manpower, resources, and tools across branches as needed

Team Leadership & Development:

• Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
• Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
• Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
• Provide performance appraisals, feedback and growth opportunities for team members
• Promote continuous learning, professional development, and improvements

Customer Relations & Service:

• Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
• Take prompt action to resolve any customer complaints

Financial Management & Profitability:

• Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
• Achieve minimum budgeted net profit for branch
• Manage billing and collections
• Track accounts receivable and managing working capital
• Achieve minimum productivity requirements
• Prospect for new business leads on an ongoing basis to ensure growth targets

Safety/Hazard Recognition & Elimination:

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.