What are the responsibilities and job description for the Accounts Receivable Collections Specialist position at ppcpartners?
The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding receivables from all clients, including general and sub-contractors, ensuring timely payments while maintaining strong customer relationships. The successful candidate will demonstrate knowledge of construction billing processes, lien rights, retention, and job cost accounting to reduce DSO (Days Sales Outstanding) and improve cash flow.
Key Responsibilities:
Collections & Customer Communication:
- Proactively contact customers via telephone, email, and written correspondence to follow up on past-due invoices
- Establish payment arrangements and monitor adherence to the established agreement
- Address and resolve disputes or billing issues promptly to prevent payment delays
- Maintain a professional, customer-focused approach even during difficult conversations
- Back up for Cash Application Specialist
Documentation & Reporting
- Maintain clear, concise, and accurate collections notes that capture the reason for nonpayment
- Recommend accounts for escalation, lien or legal action when necessary
Process Improvement
- Identify recurring payment delays and work with the team to improve billing accuracy
- Suggest and assist with implementing strategies to reduce average collection time and increase efficiency