Generator Service Manager

At PowerTech, we don’t just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We’re more than just a team. PowerTech is a power house of innovation and reliability, driven by a mission to provide top-tier support to those who depend on uninterrupted power.

We’re a fast-growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At PowerTech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.

As the driver of our service department’s daily success, the Generator Service Manager will take ownership of scheduling, dispatch, technician performance, and financial results and turn moving parts into a well-run operation. This is a hands-on leadership role for someone who enjoys coaching teams, solving problems in real time, and using data and systems to deliver exceptional service while protecting profit margins. We are seeking an individual who is energized by accountability, continuous improvement, and leading a high-performing field team.

What We Offer:

• Company-paid medical insurance to support your health and well-being.
• Comprehensive dental & vision coverage available.
• Generous paid time off to recharge and relax.
• Six paid holidays for work-life balance.
• 401(k) with 4% company match to invest in your future.
• A thriving company that values integrity, hard work, and pride in a job well done.
• Career growth through hands-on training, professional development, and advancement opportunities.
• A collaborative and supportive environment where teamwork and continuous learning are encouraged.

What You’ll Do:

• Oversee the daily operations of the service department to ensure efficient scheduling, dispatching, and workflow management.
• Review and approve time sheets, work orders, and billing to ensure accuracy, efficiency, and timely invoicing while maintaining target profit margins.
• Manage and mentor field service technicians through training, coaching, and development programs to promote independence and high performance.
• Communicate regularly with technicians in the field, offering remote troubleshooting support and real-time updates.
• Create service tickets, quotes, and contracts; schedule service appointments and prioritize dispatch based on urgency and customer needs.
• Ensure service operations meet or exceed target profit margins by actively managing KPIs including gross revenue, job lifecycle efficiency, and on-time job completion.
• Maintain strong working knowledge of ServiceTitan or other field service management systems, with proficiency in Microsoft Office applications.
• Collaborate cross-functionally to identify service upsell opportunities and deliver effective solutions to internal and external stakeholders.
• Develop, refine, and implement service procedures, policies, and best practices that drive operational excellence.
• Stay informed on industry trends, new technologies, and compliance standards to continuously improve team capability and service quality.
• Maintain target profit margins and ensure a balanced profit and loss (P&L) statement through accurate financial oversight and cost management.

Required:

• 5 years of experience in service operations or generator service management; prior hands-on experience as a Generator Technician is highly preferred.
• Minimum 3 years of leadership or supervisory experience in a service-related industry.
• Strong technical knowledge of generator systems, including residential and commercial applications.
• Proven leadership skills with the ability to coach, develop, and motivate field teams.
• Excellent communication, interpersonal, and customer service abilities.
• Proficiency in service management software (e.g., ServiceTitan) and Microsoft Office tools.
• Strong problem-solving and organizational skills; ability to manage multiple priorities effectively.
• Data-driven mindset with the ability to analyze service performance and implement process improvements.
• A high school diploma or GED is required; a bachelor’s degree is preferred.

What We Value

• Delivering stable, reliable, and high-quality work in every task.
• Responding positively to feedback, instructions, and constructive input.
• Asking thoughtful questions and seeking clarity to overcome challenges.
• Communicating proactively with leaders and peers about key updates or obstacles.
• Using time efficiently and taking initiative when workload allows.
• Offering help to colleagues and contributing to a team-first culture.
• Working with minimal supervision while demonstrating self-motivation and accountability.
• Maintaining dependable attendance, punctuality, and a strong on-site presence when needed.
• Approaching communication with respect, empathy, and professionalism.
• Fostering collaboration, trust, and a positive workplace environment.
• Embracing continuous learning and professional growth.
• Demonstrating sound judgment and problem-solving skills under pressure.
• Adapting quickly to shifting priorities or changing environments.
• Taking ownership of actions, outcomes, and contributions to company goals.
• Showcasing resilience, follow-through, and a solutions-oriented mindset.

Physical Requirements

• Ability to remain in a stationary position (e.g., seated at a desk) for extended periods of time.
• Frequent use of hands and fingers for typing, handling documents, and operating office equipment (e.g., computer, phone, copier, fax).
• Ability to move about the office to access files, supplies, office equipment, and assist visitors.
• Occasional lifting or moving of items up to 25 pounds (e.g., office supplies, packages).
• Clear vision and hearing required for reading documents, computer work, and communicating effectively in person and via phone.
• Ability to speak clearly and be understood in one-on-one conversations and during phone calls.

PowerTech is committed to providing equal employment opportunities in an inclusive and respectful workplace. We make all employment decisions based on qualifications, merit, and business needs without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, marital or family status, age, veteran status, disability, genetic information, political affiliation, or any other characteristic protected by applicable laws. PowerTech is proud to foster a work environment that values diversity and prohibits discrimination or harassment of any kind.