What are the responsibilities and job description for the Inside Sales Representative position at Powertec Industrial Motors?
Position Summary
The Inside Sales Representative holds a vital role in supporting organizational sales objectives and strengthening customer satisfaction within the established Powertec and Ohio Electric Motors customer base. This position serves as the primary point of contact for assigned accounts and is responsible for ensuring timely communication, accurate dissemination of information, and consistently high-quality customer experience.
This role is based in Charlotte, NC and reports directly to the Product Manager.
Principle Duties and Responsibilities
- Manage and nurture existing customer accounts, ensuring clear communication, timely support, and a high-quality customer experience.
- Build and maintain strong, trust-based relationships through responsiveness, professionalism, and a solution-oriented approach.
- Proactively engage customers regarding open orders, trends, inquiries, and upcoming needs.
- Process customer inquiries and prepare accurate quotations while ensuring thorough follow-up on open quotes.
- Support Customer Service with order entry and order management to ensure accurate and timely fulfillment.
- Monitor order activity and sales trends to help meet or exceed sales objectives
- Bring a positive, enthusiastic, and customer-focused attitude to every interaction.
- Contribute to the annual sales planning process by offering insights and supporting initiatives that align with business goals.
- Perform other duties as assigned to support team and business unit success.
Education and Experience
- Bachelor’s degree in business, marketing, or a related field and at least 2 years of inside sales experience in an industrial or technical field; or
- Associate degree in business, marketing, or a related field and at least 4 years of inside sales experience in an industrial or technical field; or
- More than 5 years of inside sales experience in an industrial or technical field.
Skills
- Excellent verbal and written communication skills.
- Advanced proficiency in Microsoft Office and ERP systems.
- Strong analytical and project management abilities (preferred).
- Ability to manage multiple priorities and maintain attention to detail.
- Positive, enthusiastic, and customer-focused attitude.
Travel Required
- Up to 10% travel to customers and end users, as required by business needs.
HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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The Company
HBD Industries, Inc. (www.hbdindustries.com) is a privately held diversified manufacturing company providing industrial products, services, and solutions including Electric Motors, Gearing, Magnetics, Hoses, Belts, Ducting, Forged and Machined products.
Electric Motors Business Unit
The Electric Motors Business Unit has 2 businesses: Ohio Electric Motors, which produces AC and DC Electric Motors for the Industrial markets and segments such as material handling, HVAC, Power Generation, and Oil & Gas; and Powertec Industrial Motors which designs and manufactures highly engineered Electric Motors for demanding applications such as test stands, traction drives, mining and power generation.