What are the responsibilities and job description for the Bilingual Customer Service / Order Entry Specialist Wanted position at PowerBass USA, Inc.?
Who we are:
PowerBass USA, Inc. manufactures audio products for many uses with customer accounts across the globe. We are based in Ontario CA. and looking to hire a new addition to our sales support team here in our home office.
What we are looking for:
We are looking for a friendly, outgoing, candidate with a great phone presence who can accurately input orders and communicate customer requests accurately. Must be comfortable working in a fast-paced environment and be able to meet deadlines while maintaining accurate data inputs. This position will handle all order entry supporting the sales department, as well as filing invoices. This position will also be responsible for assigning RMA numbers for warranty claims as well as answer questions by email or phone about order status and warranty claim status. The candidate will also be tasked as Receptionist, answering phone calls, transferring them and taking memos.
Job Requirements:
- Must be able to complete tasks quickly and accurately
- Must be able to work independently
- Must be able to work 9:00AM – 2:00PM, Monday – Friday ( PART TIME starting out )
- Must be able to answer calls, transfer calls on multiline phone system
- Must be proficient in Microsoft Office, entire suite of programs (WORD, EXCEL, POWER POINT, OUTLOOK, ADOBE PDF)
- Preferred proficient in CRM / ORDER ENTRY systems (preferred MAS 90, SAGE 100)
- Preferred Bilingual (English-Spanish)
- Must possess great customer service skills
- Must be detail oriented
- Must have ability to retain information and learn quickly
- Must be able to input data quickly and accurately
Pay: $19.00 - $21.00 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $21