What are the responsibilities and job description for the Manager, Operations position at POWER?
Manager, Operations
About POWER
POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.
Why This Role Matters
The Operations Manager is responsible for the day-to-day operational functioning of the organization across programs and administrative areas. This role ensures that systems, facilities, logistics, and workflows operate efficiently and consistently to support high-quality services.
By coordinating across departments and managing core operations, the Operations Manager helps create the foundation that allows staff and programs to focus on delivering effective, client-centered care.
What You’ll Do
Agency Operations
Oversee day-to-day operational needs across the organization
Ensure facilities, environments, and shared spaces are safe, functional, and well-maintained
Coordinate logistics across programs, including scheduling support, space utilization, and resource allocation
Identify and resolve operational issues proactively
Facilities & Vendor Management
Oversee facility operations, including maintenance, repairs, and safety
Supervise the Maintenance Specialist and coordinate daily priorities
Manage relationships with property manager and external vendors (cleaning, maintenance, security, etc.)
Ensure timely resolution of facility and equipment needs
Systems & Process Coordination
Develop and maintain efficient operational processes and workflows
Support implementation of new systems, procedures, and organizational initiatives
Track and monitor operational needs, identifying opportunities for improvement
Ensure consistent execution of policies and operational standards
Cross-Department Communication
Serve as a central point of coordination across programs and administrative functions
Facilitate communication between teams to ensure smooth day-to-day operations
Support leadership in aligning operational priorities across the organization
Quality & Compliance Support
Support adherence to organizational policies and regulatory requirements
Assist in monitoring operational components of compliance (safety, environment, documentation processes)
Collaborate with leadership to ensure readiness for audits and inspections
What You Bring
Minimum Requirements of the Role
Bachelor’s degree in business or related field preferred, with at least 4 years of relevant operations experience; or 6–8 years of relevant, demonstrated operations experience in lieu of a degree.
Strong organizational, problem-solving, and communication skills
Strong follow-through and accountability
Experience managing vendors, facilities, or operational systems
Ability to manage multiple priorities and respond to day-to-day operational needs
Strong communication and collaboration skills
Preferred
Experience in nonprofit, healthcare, or behavioral health settings
Ability to work independently and take initiative in a dynamic environment
Working Conditions
- Full-time position
- Primarily weekday hours, with flexibility to address urgent operational needs as they arise on both nights and weekends.
- The role may require extensive walking, the ability to navigate multiple flights of stairs and uneven ground while navigating to all of POWER's buildings on our Swissvale, PA campus.
Compensation, Benefits & Perks
Compensation
Salary Range: $65,000 – $70,000 annually (commensurate with experience)
Benefits
Full Health and welfare benefits package
Paid time off and holidays
Retirement plan options
Professional development opportunities
Why You’ll Love Working at POWER
Work in beautiful, peaceful spaces on our brand-new POWER campus
Convenient location with access to public transit and Parkway East
Be part of a diverse, inclusive, and mission-driven culture
Play a key role in supporting operations across the organization
Enjoy small perks that matter—like free coffee
Our Commitment to You
Supportive leadership environment
Opportunities for growth and development
Meaningful, mission-driven work
POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply as we are an Equal Opportunity Employer.
Salary : $65,000 - $70,000