What are the responsibilities and job description for the Manager of Operations position at POWER?
Operations Manager
POWER
Swissvale, PA
Reports to: Chief Financial Officer
Salary is budgeted for 80k
About POWER
POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.
Why This Role Matters
The Operations Manager is responsible for the day-to-day operational functioning of the organization across programs and administrative areas. This role ensures that systems, facilities, logistics, and workflows operate efficiently and consistently to support high-quality services.
By coordinating across departments and managing core operations, the Operations Manager helps create the foundation that allows staff and programs to focus on delivering effective, client-centered care.
What You’ll Do
Agency Operations
Required
POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.
POWER
Swissvale, PA
Reports to: Chief Financial Officer
Salary is budgeted for 80k
About POWER
POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.
Why This Role Matters
The Operations Manager is responsible for the day-to-day operational functioning of the organization across programs and administrative areas. This role ensures that systems, facilities, logistics, and workflows operate efficiently and consistently to support high-quality services.
By coordinating across departments and managing core operations, the Operations Manager helps create the foundation that allows staff and programs to focus on delivering effective, client-centered care.
What You’ll Do
Agency Operations
- Oversee day-to-day operational needs across the organization
- Ensure facilities, environments, and shared spaces are safe, functional, and well-maintained
- Coordinate logistics across programs, including scheduling support, space utilization, and resource allocation
- Identify and resolve operational issues proactively
- Oversee facility operations, including maintenance, repairs, and safety
- Supervise the Maintenance Specialist and coordinate daily priorities
- Manage relationships with property manager and external vendors (cleaning, maintenance, security, etc.)
- Ensure timely resolution of facility and equipment needs
- Develop and maintain efficient operational processes and workflows
- Support implementation of new systems, procedures, and organizational initiatives
- Track and monitor operational needs, identifying opportunities for improvement
- Ensure consistent execution of policies and operational standards
- Serve as a central point of coordination across programs and administrative functions
- Facilitate communication between teams to ensure smooth day-to-day operations
- Support leadership in aligning operational priorities across the organization
- Support adherence to organizational policies and regulatory requirements
- Assist in monitoring operational components of compliance (safety, environment, documentation processes)
- Collaborate with leadership to ensure readiness for audits and inspections
Required
- Bachelor’s degree in Business or related field preferred, with at least 4 years of relevant operations experience; or 6–8 years of relevant, demonstrated operations experience in lieu of a degree.
- Strong organizational, problem-solving, and communication skills
- Strong follow-through and accountability
- Experience managing vendors, facilities, or operational systems
- Ability to manage multiple priorities and respond to day-to-day operational needs
- Strong communication and collaboration skills
- Experience in nonprofit, healthcare, or behavioral health settings
- Ability to work independently and take initiative in a dynamic environment
- Demonstrates a clear understanding of organizational operations and needs
- Builds effective working relationships across departments
- Ensures timely response to operational and facility issues
- Improves coordination and communication across teams
- Establishes systems for efficient workflow and problem resolution
- Full-time position
- Primarily weekday hours, with flexibility to address urgent operational needs as they arise on both nights and weekends.
- Ability to walk the campus including exterior areas with gravel lot and uneven surfaces, and the ability to navigate several flights of stairs.
Benefits & Perks
Benefits- Full Health and welfare benefits package
- Paid time off and holidays
- Retirement plan options
- Professional development opportunities
- Work in beautiful, peaceful spaces on our brand-new POWER campus
- Convenient location with access to public transit and Parkway East
- Be part of a diverse, inclusive, and mission-driven culture
- Play a key role in supporting operations across the organization
- Enjoy small perks that matter—like free coffee
- Supportive leadership environment
- Opportunities for growth and development
- Meaningful, mission-driven work
POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.