What are the responsibilities and job description for the Quality Assurance Specialist position at Power & Tel?
Job Title: Quality Assurance Specialist Department: Quality Assurance
Reports To: Director of Quality Reader Groups: All Notes Users - Domestic Only
Job Purpose: Facilitates cash flow by timely resolution of customer service issues.
Key Responsibilities
By reviewing dollar value of outstanding issues
By reviewing type of request
Researches and resolves customer complaints or service problems
By clarifying the customer's complaint or vendor issue
By collecting and analyzing information such as warehouse counts, proof of deliveries, item and shipment weights, etc.
By determining the cause of the problem
By selecting the best solution.
By expediting corrective action.
By Communicating With Account Managers Or Other Personnel.
By attaching supporting documents to related picking tickets for re-filing.
High School Diploma (or GED).
Experience Required
The successful candidate will have 1 to 2 years previous clerical or customer service experience (preferred but not required).
Note
The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.
The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.
Reports To: Director of Quality Reader Groups: All Notes Users - Domestic Only
Job Purpose: Facilitates cash flow by timely resolution of customer service issues.
Key Responsibilities
- Prepares work to be accomplished
- Determines priority, format and other requirements
By reviewing dollar value of outstanding issues
By reviewing type of request
Researches and resolves customer complaints or service problems
By clarifying the customer's complaint or vendor issue
By collecting and analyzing information such as warehouse counts, proof of deliveries, item and shipment weights, etc.
By determining the cause of the problem
By selecting the best solution.
By expediting corrective action.
By Communicating With Account Managers Or Other Personnel.
- Documents (Department) Historical Records
By attaching supporting documents to related picking tickets for re-filing.
- Contributes to team effort
- Performs other duties as necessary
- Analytical Skills,
- Attentive to Detail,
- Communication Skills,
- Customer/Employee Relations Skills,
- Customer Service Skills,
- General Computer Skills,
- Organizational Skills,
- Problem-Solving Skills
High School Diploma (or GED).
Experience Required
The successful candidate will have 1 to 2 years previous clerical or customer service experience (preferred but not required).
Note
The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.
The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.