Quality Assurance - Specialist, Quality Assurance

Job description

Job Title Specialist, Quality Assurance
Department Quality Assurance
Reports To Director of Operations

Position Overview
The quality assurance specialist will be responsible for ensuring that the products stored in the warehouse meet the required quality standards throughout the value stream from receipt to shipment. The quality assurance specialist is also responsible for ensuring the warehouse team members follow the processes established by the standard work documents for each role within the warehouse. This will include assessing and monitoring various aspects of warehouse operations to identify and resolve any quality-related issues.
Supervisory responsibilities

• This position does not have any supervisory responsibilities.

Duties and responsibilities

• Conduct regular inspections and audits of the warehouse to evaluate the quality and condition of the stored products. This may involve checking for proper packaging, labeling, storage conditions, and compliance with relevant regulations or industry standards.
• Conduct regular audits of warehouse processes to ensure team members are following established standard work, processes, and procedures. Discrepancies found in the process adherence are to be addressed immediately with the Department Manager or Assistant Department Manager and notated in the communication log.
• Maintain accurate documentation and records of all quality-related activities, such as inspection reports, audit findings, and corrective actions taken. These records serve as evidence of compliance and provide a basis for continuous improvement.
• Identify and analyze product defects or quality issues to determine their root causes. Collaborate with Operations Leaders to investigate and implement corrective measures to prevent future occurrences.
• Evaluate and monitor the quality performance of suppliers and vendors providing goods to the warehouse. This may involve conducting supplier audits, assessing their quality management systems, and establishing performance metrics to ensure the delivery of high-quality products.
• Continuously seek opportunities to improve warehouse quality processes and procedures. This can include suggesting and implementing efficiency enhancements, cost-saving measures, and quality control initiatives to optimize overall operations.
• All other duties and responsibilities as assigned.

Required skills/abilities

• Understanding of fulfillment/distribution center/warehouse processes and flow.
• Great communication and interpersonal abilities.
• Able to work in a collaborative team environment.
• Sharp attention to detail, strong organizational skills, and ability to prioritize tasks.
• Ability to multitask and manage time efficiently.
• Able to lift and move heavy merchandise items.
• Flexible schedule, including ability to work on weekends, as needed.
• Excellent computer skills required.

EDUCATION AND EXPERIENCE

• 2 years of Quality Auditing experience within a warehouse or related environment.
• Ability to analyze and identify patterns in large data sets.
• Inventory Management experience.
• Previous experience utilizing a warehouse scan gun.
• Excellent understanding of Excel.
• Attention to detail and basic math skills are required.
• Demonstrated problem solving skills are needed.
• WMS experience preferred.
• High school diploma or equivalent.

PHYSICAL REQUIREMENTS

• Standing, walking, bending, squatting most of the time.
• Repetitive motions including pushing & pulling with hands most of the time.
• Frequently carrying up to 25 lbs.
• Seldom sitting or crawling.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEOC