Inside Sales & Customer Service Representative

Inside Sales & Customer Service Representative
Full-time | On-site in Ashland, KY (serving KY/WV/OH Tri-state)

About Power River
At Power River, we provide turn key backup power systems and electrical repairs, replacements, and upgrades for homeowners in Kentucky, West Virginia, and Ohio. Our mission is simple: make power safer and more reliable for Appalachian homeowners. Our ten year goal is to be a trusted household name in our space from Tennessee to Pennsylvania.

Role Overview
This is an inside sales role with a strong customer service component.

Your primary job is to contact interested homeowners quickly, follow up consistently, and book in-home generator and electrical safety appointments for our sales team. You’ll also brief the salesperson before each appointment and help drive follow-up afterward so opportunities don’t fall through the cracks.

If you enjoy being on the phone, following a proven process, and hitting clear targets, you’ll like this role.

What You’ll Do

• Respond to new leads from Facebook, web forms, and incoming calls within minutes using our processes and scripting.
• Qualify homeowners (ownership, property type, timing, budget fit) and book in-home consultations.
• Follow a structured follow-up cadence (calls, texts, emails) to stay in touch with leads until they book or opt out.
• Re-engage old leads and past inquiries in our CRM to generate additional appointments.
• Prepare a simple pre-appointment brief for the outside sales rep (key details, concerns, notes) so they walk in prepared.
• After the appointment, coordinate with the sales rep to ensure quotes are sent, next steps are clear, and follow-up calls/texts are scheduled.
• Send reminders and confirmations to improve show rates for booked appointments.
• Answer basic questions about our services, process, and typical price ranges
• Handle simple customer service items: reschedules, status updates, and coordination with our install team.
• Log every interaction in our software and keep lead stages and notes accurate.

How We Measure Success

• % of new leads contacted within 5 minutes.
• Contact rate within first 24 hours.
• Appointments booked per day/week.
• Kept (shown) appointments.
• % of appointments with a completed pre-brief for the sales rep.
• % of post-appointment follow-up tasks completed on time (quotes sent, follow-up calls done).
• Quality, completeness, and timeliness of CRM notes.

What You Bring

• 1 year in a phone-heavy role (inside sales, dispatch, call center, customer service, etc.).
• Comfortable making and receiving a high volume of calls, plus text and email.
• Organized, reliable, and able to follow a playbook without skipping steps.
• Professional, clear communication with homeowners.
• Basic computer skills and willingness to learn new software.

Compensation & Schedule

• Competitive hourly pay plus performance-based bonuses
• Full-time schedule, typically Monday–Friday, with occasional flexibility during storms or peak demand.
• Paid training, and ongoing coaching
• Competitive health insurance program

Pay: $39,000.00 - $52,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $39,000 - $52,000