Plumbing Service Manager

Master Plumber / Plumbing Service Manager

Power Plumbing | Humble, TX

Location: Humble, Texas

Employment Type: Full-Time

Experience Required: Minimum 5 years of residential and commercial plumbing experience

Licensing Requirement: Active Texas Journeyman Plumber or Master Plumber License

Take Your Plumbing Career to the Next Level — Lead, Develop, and Make an Impact!

Power Plumbing is seeking an experienced, motivated, and results-driven Master Plumber / Plumbing Service Manager to lead and support our plumbing operations in Humble, Texas.

We are looking for an accomplished plumbing professional who combines strong technical expertise with proven people management, department leadership, and operational management experience.

The ideal candidate understands how to successfully manage a plumbing service department, develop high-performing technicians, maintain exceptional service standards, and drive operational efficiency and profitability.

If you're a proven plumbing leader who knows how to motivate teams, solve challenging problems, and deliver outstanding results, we want to hear from you!

Key Responsibilities

Department Leadership & People Management

• Lead, supervise, coach, and develop residential and commercial plumbing technicians and support personnel.
• Oversee daily plumbing department operations, ensuring efficient scheduling, workforce utilization, and service delivery.
• Establish clear performance expectations, productivity goals, and accountability standards.
• Conduct employee performance evaluations, provide coaching, and implement improvement plans when necessary.
• Participate in recruiting, interviewing, hiring, onboarding, and training plumbing technicians.
• Foster a positive, safety-conscious, and results-oriented team environment.
• Identify staffing needs and coordinate resources to support operational demands.
• Resolve employee concerns, promote teamwork, and maintain strong communication between field personnel and management.

Residential & Commercial Plumbing Operations

• Oversee plumbing service, repair, maintenance, and installation projects in residential and commercial environments.
• Provide technical leadership and troubleshooting support for complex plumbing issues.
• Ensure proper diagnosis, repair, and installation of water supply systems, sewer and drain lines, gas piping, fixtures, water heaters, and related plumbing equipment.
• Review blueprints, plumbing diagrams, specifications, and job requirements.
• Coordinate field inspections, permits, and required regulatory documentation.
• Monitor job progress, workmanship, technician productivity, and service completion.
• Ensure all plumbing work complies with applicable Texas plumbing codes, safety standards, and licensing requirements.
• Provide hands-on field assistance when necessary to support technicians and resolve operational challenges.

Financial & Department Performance Management

• Monitor departmental productivity, labor costs, material expenses, job profitability, and operational performance.
• Assist in developing and managing department budgets, financial objectives, and performance goals.
• Review service estimates, job costs, invoices, and work orders to maintain accuracy and profitability.
• Identify opportunities to improve operational efficiency, reduce unnecessary expenses, and increase revenue.
• Establish and monitor key performance indicators, including technician productivity, service completion, customer satisfaction, and revenue performance.
• Collaborate with company leadership to implement strategies supporting business growth and operational improvement.

Customer Service & Business Development

• Maintain exceptional customer service standards across residential and commercial plumbing operations.
• Address escalated customer concerns and ensure timely, professional resolution.
• Support technicians in communicating plumbing findings, repair recommendations, and service options.
• Build and maintain strong relationships with customers, contractors, vendors, and business partners.
• Identify opportunities to expand customer relationships, improve service delivery, and generate repeat business.
• Promote professionalism, honesty, quality workmanship, and customer satisfaction throughout the department.

Safety, Quality & Regulatory Compliance

• Ensure compliance with applicable plumbing regulations, building codes, and workplace safety requirements.
• Conduct field quality-control inspections and address workmanship concerns.
• Promote safe work practices and maintain a strong safety culture.
• Ensure proper maintenance and accountability of company vehicles, equipment, tools, and materials.
• Maintain accurate operational documentation, inspection records, and service reports.

Required Qualifications

• Minimum 5 years of hands-on plumbing experience involving both residential and commercial plumbing systems.
• Active Texas Journeyman Plumber License or Master Plumber License in good standing.
• Demonstrated people management experience, including supervising, coaching, training, and evaluating employees.
• Previous department management or plumbing service operations leadership experience.
• Strong knowledge of residential and commercial plumbing installations, maintenance, diagnostics, and repairs.
• Experience managing technician schedules, daily workloads, service assignments, and field operations.
• Demonstrated ability to improve employee productivity, operational efficiency, and customer satisfaction.
• Working knowledge of plumbing codes, inspection requirements, and applicable safety regulations.
• Experience managing labor costs, materials, service estimates, and departmental performance.
• Excellent leadership, interpersonal, organizational, and problem-solving skills.
• Ability to handle competing priorities and make effective operational decisions.
• Valid driver's license.

Preferred Qualifications

• Texas Master Plumber License.
• Previous experience as a Plumbing Service Manager, Plumbing Operations Manager, Plumbing Supervisor, or Department Manager.
• Experience leading multiple plumbing technicians across residential and commercial operations.
• Experience managing department budgets, revenue targets, and profitability.
• Familiarity with ServiceTitan or comparable field-service management software.
• Experience implementing performance improvement initiatives and operational best practices.
• Strong customer relationship management and business development experience.

What We're Looking For

Our ideal candidate is a confident, hands-on leader who understands that a successful plumbing department requires more than technical expertise.

We want someone who can lead people, manage operations, improve performance, and build a culture of accountability and exceptional customer service.

The successful candidate will demonstrate strong decision-making abilities, a commitment to employee development, and the ability to balance operational demands with long-term business objectives.

Why Join Power Plumbing?

At Power Plumbing, experienced leadership and quality workmanship are essential to our success.

This position offers an opportunity to apply your plumbing expertise while taking an active role in department management, employee development, operational improvement, and business growth.

You'll have the opportunity to make a meaningful impact by strengthening team performance, supporting quality service delivery, and helping shape the continued success of our plumbing operations.

Ready to Lead the Way?

Your experience. Your leadership. Your opportunity to make an impact.

If you have at least five years of residential and commercial plumbing experience, hold an active Texas Journeyman or Master Plumber License, and possess proven people and department management experience, Power Plumbing wants to hear from you!

Apply today and take the next step in your plumbing leadership career with Power Plumbing in Humble, TX!