Customer Service Representative

Power and Lighting Systems is a lighting manufacturer representative serving the South Florida market since 1958. Power & Lighting Systems was conceived with a desire for knowledge and professionalism, and founded on a commitment to honesty, integrity and service. Over the years, we have held fast to these principles. Our goal is to provide unparalleled excellence as a lighting manufacturer’s representative in total market service and support through honesty, integrity and leading edge technology in the Southeast Florida Market

**This role requires on-site attendance and is NOT a remote position. Remote candidates will not be considered.**

We are currently looking for an experienced customer service representative, preferably with electrical/lighting experience, for our Deerfield Beach location. A customer service representative, or CSR, will act as a liaison, provide post-sales support for 100 manufacturers, and address any problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction through honesty and integrity.

Responsibilities

• Build and maintain relationships with customers and manufacturers
• Communicate often and openly with sales team and other internal departments
• Address all emails and phone calls in a friendly and timely fashion
• Manage orders and follow up with manufacturers and customers, communicating ship dates, tracking, and revisions/clarifications
• Investigate and resolve warranty claims
• Investigate and resolve shipment claims
• Provide accurate, valid, and complete information to customers and associates by utilizing our Ingen software program
• Receive and send factory shop drawings
• Properly file ALL order documentation, keeping records of customer interactions
• Maintaining a high level of customer service through regular follow ups, escalation, and communication
• Following communication procedures, guidelines, and policies
• Address order clarifications with factories, customers, and internal team members

Skills

• Proven customer support experience or experience as a client service representative
• Active listening and good written and verbal communication
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Microsoft Office
• Experience in Ingen/Oasis Software is a plus
• Proficiency with basic office software and CRM or order management systems.
• Strong organizational skills, attention to detail, and ability to manage multiple requests in a fast-paced environment.
• Previous experience in customer service, inside sales, or support roles; experience in lighting or electrical industries is a plus.
• High school diploma or equivalent required; additional education in business or related fields is beneficial.