What are the responsibilities and job description for the Customer Service Representative position at FF Inc?
Customer Service Representative - Located in Miami, FL
Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you!
As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer.
About You
Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you!
As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer.
About You
- You genuinely enjoy talking to people and building authentic, lasting relationships
- You’re confident explaining products, services, and promotions—even when challenged with tough questions
- You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets
- You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee
- You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat
- You have strong listening skills and can read between the lines to identify what a customer truly needs
- Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat
- Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals
- Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way
- Guide customers through the decision-making process and assist in closing new business opportunities
- Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions
- Accurately log conversations, feedback, and sales activities in our CRM system
- Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach
- Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situations
- Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally
- A natural curiosity and willingness to learn about our offerings and how to position them
- Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes
- A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus
- Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidates
- A competitive hourly rate plus performance bonuses
- Paid training and opportunities for continuous learning and development
- Flexible scheduling, including evenings and weekends if needed
- A supportive and inclusive team environment that celebrates wins
- Career advancement potential in sales, customer success, or account management
Salary : $45,000 - $65,000