Cafe Manager

Job Title: Power Cross Café Manager – Breakfast & Lunch

207 S. Oakland Ave, Statesville, NC 28677

Reports To: Owner / General Manager

Job Type: Full-Time

Work Hours: Typically 5:30 AM – 3:00 PM (may vary based on café hours)

Core Values: Serve God, Serve Guest, Serve Each Other

Position Summary

We are seeking a highly motivated, organized, and customer-focused servant of the Kingdom to be the Café Manager and oversee daily operations of the Power Cross Cafe. The ideal candidate will ensure excellent service, food quality, and team performance while maintaining a warm, welcoming atmosphere and providing leadership for an awesome team.

Key Responsibilities

Operations Management:

• Oversee day-to-day café operations, including opening and closing procedures
• Maintain cleanliness, safety, and compliance with health regulations
• Monitor inventory levels and order supplies as needed
• Manage vendor relationships and ensure timely deliveries
  
  

Staff Management

• Hire, train, schedule, and supervise front- and back-of-house staff
• Foster a positive team culture and provide ongoing coaching and support
• Conduct performance evaluations and address employee concerns
  
  

Customer Experience

• Ensure high levels of customer satisfaction through quality service
• Address customer feedback or complaints promptly and professionally
• Monitor dining area for cleanliness and service flow
  
  

Financial Oversight

• Track daily sales and labor reports
• Manage cash handling and POS procedures
• Assist with budgeting, cost control, and profitability analysis
  
  

Marketing & Promotion

• Collaborate on local marketing initiatives and seasonal promotions
• Update menu boards, signage, and social media content when needed
  
  

Qualifications

• Previous experience in café, restaurant, or hospitality management (2 years preferred)
• Strong leadership and communication skills
• Excellent organizational and problem-solving abilities
• Proficiency in POS systems and basic computer skills
• Ability to work early mornings and weekends as needed
• Food Safety Manager Certification (preferred or willing to obtain)
  
  

Working Conditions

• Fast-paced, customer-facing environment
• Standing for extended periods and occasional lifting (up to 30 lbs)
• Early mornings and weekend shifts required