What are the responsibilities and job description for the Receptionist and Client Services Liaison position at POTS?
About POTS
Part of the Solution (POTS) offers an array of comprehensive and personalized services to fight poverty and hunger in The Bronx, at no cost to clients. Annually, POTS serves more than 35,000 people, including 12,000 children. Our services are organized around three programmatic pillars: a Dignity and Wellness Program provides shower, mail, haircut and medical and dental services; a Food Security Program offers hot meals and groceries; and a Long-Term Stability Program provides guidance on applications for public benefits and mentoring for long-term personal growth.
About the position
The Receptionist & Client Services Liaison (Liaison) will be the first point of contact for clients as they seek to engage with POTS’ services. The Liaison will assist clients in finding the help that they seek at POTS and in the community. The Liaison will provide a calm and welcoming atmosphere to clients seeking POTS services, answer questions about hours and programs, make appropriate referrals and connections, and assist staff with the client intake process for the pantry, case management, and legal programs. In addition, the Liaison will direct all other visitors to POTS to the appropriate staff member. All work at POTS is carried out in accordance with its core values of Community, Respect, Hospitality, Empowerment, and Justice.
- Welcome clients and other visitors: The Liaison will be a provide a courteous and professional presence at the reception desk, answer client questions about programs, obtain and enter intake information into database, communicate with staff about the arrival of clients and visitors, and answer phones in a professional and courteous manner and transfer to the appropriate individual.
- Intake and Case Management support: For clients seeking access to POTS’ programs, assist with screening for eligibility for benefits and services, use database system to check returning clients’ history at POTS, make connections to appropriate staff and service, enter and update data. In addition the liaison will assist client service team by promoting cross-functional collaboration among POTS’ staff in support of service delivery, assisting with client follow-up through phone calls and other communication, and improving referrals to and from POTS.
- Office duties: Filing, photocopying, scanning, faxing and shredding for clients and staff and other ad hoc administrative tasks.
Qualifications
- Spanish language proficiency
- 1-2 years’ experience as a receptionist or administrative assistant
- Demonstrated interest in social services through previous volunteer, coursework or work experience
- Experience with office technology including computers, phone systems, copier, databases, etc.
- Experience and knowledge of MS Office products
- Culturally sensitive to people with mental illness
- Identification with POTS’s mission and values
- Associate’s degree preferred