Technology Support Specialist

Position Title: Technology Support Specialist

Division: Potawatomi Training

Location: Anniston, AL

Compensation Plan: SCA

Employment Class: Full Time-Regular

Position Summary

The Technology Support Specialist reports directly to the Technology Support Team Lead and provides technical support as well as maintenance of technology-related equipment in support of both instructors and students.

Essential Duties & Responsibilities

·         Provide on-site setup, support, and troubleshooting of equipment, for instructor-led classroom training, conducted at the CDP

·         Properly secure, store, and maintain equipment, including restoration of factory settings, uploading of new documents/software as requested, and sanitization of equipment

·         Responsible for the inventory, documentation, and possible repair of all equipment

·         Instruct end users (both instructors and students) on hardware and software applications

·         Assist users with technical problems; respond to special requests and last-minute changes

·         Communicate regularly with Technology Support Team Lead, PMO staff and Corporate IT staff, regarding status of support efforts and new requirements related to training support technology

·         Configure, test and integrate new hardware/software and coordinate the purchasing of parts and/or equipment

·         Assist with set up and operation for special events and functions both on and off site

·         Create update and maintain virtual machine images for student issued equipment

·         Develop and/or assist in the development of CDP software technologies

·         Adhere to company policies and procedures; meets established deadlines

·         Demonstrates a commitment to continued professional growth and development

·         Works effectively with a team and is respectful of colleagues

·         Accept constructive criticism and is receptive to changes in the work environment

·        Other duties as assigned

Education, Certification & Experience Requirements

·         High School graduate or GED equivalent required; Associates Degree preferred

·         Demonstrate experience with maintaining equipment including; but not limited to, electronic tablets, laptops, and printers

·         Experience securely maintaining software, on non-networked equipment

·         Experience creating, using, and managing virtual machines

Knowledge/Skills/Abilities

·         Knowledge of MS Windows 10 and Office 2013 and higher

·         Possess problem-solving skills

·         Familiarity with Apple software

·         Solid Understanding of basic networking

·         Outstanding verbal and written communication skills

·         Ability to work in both Mac and Windows environments

·         Self-motivated, critical thinker, thrives in a small team environment

·         Basic familiarity with web development programing languages (HTML, CSS, JavaScript, and PHP)

·         Must be able to work occasional weekends and flexible hours

·         Knowledge of CDP training environment and/or curriculum preferred

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Potawatomi Training, LLC is an equal opportunity employer. Potawatomi Training, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.